Service Delivery Coordinator — Client Success & Operations

Noventiq Malaysia; Kuala Lumpur; Presencial; MYR 56.000 - 100.000; Jornada completa

Descripción de la vacante

Noventiq Malaysia is seeking a Service Delivery Coordinator to support the delivery of managed services by coordinating operational activities, maintaining documentation, and tracking performance. The role partners with Service Delivery Managers, Account Managers, Support Teams, and the Global Delivery Center (GDC) to ensure SLAs are met.

You will serve as a key administrative and operational support member, ensuring smooth service operations, accurate reporting, and timely resolution of client

Formación

• Diploma or Bachelor's degree in IT, Business Administration or related field.
• 1–3 years in Service Desk, IT Operations or Project Coordination.
• Familiar with ITIL practices and service delivery frameworks.
• Strong communication and organizational skills with attention to detail.

Responsabilidades

• Coordinate service delivery activities and track SLA performance.
• Support client communications and service review meetings.
• Prepare and maintain weekly/monthly service reports and runbooks.
• Assist with governance, change management, and incident follow-ups.
• Identify recurring issues and support service improvement initiatives.

Conocimientos

Organization

Communication

Customer service

Attention to detail

Multitasking

Educación

Diploma or Bachelor's degree in IT / Business Admin / related field

Herramientas

ITIL practices

Azure

M365

Service Desk

Descripción del empleo

Noventiq Malaysia is seeking a Service Delivery Coordinator to support the delivery of managed services by coordinating operational activities, maintaining documentation, and tracking performance. The role partners with Service Delivery Managers, Account Managers, Support Teams, and the Global Delivery Center (GDC) to ensure SLAs are met.

You will serve as a key administrative and operational support member, ensuring smooth service operations, accurate reporting, and timely resolution of client