Client-Facing Service Delivery Coordinator

Noventiq Egypt; Kuala Lumpur; On-site; MYR 48,000 - 80,000; Full time

Job summary

The Noventiq Egypt Service Delivery Coordinator ensures smooth delivery of managed services by coordinating operational activities and maintaining service documentation. You will work closely with Service Delivery Managers, Account Managers, Support Teams, and the Global Delivery Center to meet agreed service levels.

Responsibilities include tracking performance, supporting client communications, preparing reports, and assisting with audits and governance activities to drive continual service

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Business Administration, or related field.
• Microsoft Fundamentals Certifications (Azure and M365) preferred.
• 1-3 years in Service Desk, IT Operations, Project Coordination, Customer Support or Managed Services Administration.

Responsibilities

• Monitor service requests, incidents, and escalations to ensure timely follow-up.
• Track SLA performance and maintain service delivery records.
• Support service activation activities and onboarding of new clients.
• Coordinate with technical teams and GDC during service implementation.
• Support client communications regarding technical support service updates and operational matters.
• Schedule and coordinate service review meetings.
• Prepare meeting agendas, minutes, and action trackers.
• Maintain regular communication with client contacts regarding open service items.
• Escalate client concerns to appropriate stakeholders.
• Prepare weekly and monthly service reports.
• Maintain client runbooks and service documentation.
• Ensure client contact lists, escalation matrices, and service records remain updated.
• Track service improvement actions and follow up on completion status.
• Support Change Management processes and documentation.
• Assist in tracking major incidents and follow-up actions.
• Ensure service governance records are maintained accurately.
• Support audits and compliance activities related to service delivery.
• Identify recurring issues and suggest improvement opportunities.
• Assist in gathering operational metrics and service performance data.
• Support implementation of service improvement initiatives.

Skills

Organizational skills

Analytical skills

Multitasking

Education

Diploma or Bachelor's Degree in Information Technology or Business Administration

Tools

ITIL

Azure

M365

Service Desk operations

Job description

The Noventiq Egypt Service Delivery Coordinator ensures smooth delivery of managed services by coordinating operational activities and maintaining service documentation. You will work closely with Service Delivery Managers, Account Managers, Support Teams, and the Global Delivery Center to meet agreed service levels.

Responsibilities include tracking performance, supporting client communications, preparing reports, and assisting with audits and governance activities to drive continual service