Senior Service Delivery Lead - Client Success & Governance

NTT Limited; Petaling Jaya; Hybrid; MYR 96,000 - 144,000; Full time

Benefits offered by this job

Hybrid working

Job summary

NTT DATA is seeking a Service Delivery Specialist in Malaysia. The role focuses on maintaining service continuity, managing contracts, and driving client satisfaction and profitability across complex accounts.

The position involves governing service delivery, coordinating with GDC for activation, and leading service improvement efforts. The ideal candidate demonstrates strong client relationship skills, extensive service delivery experience, and certifications like ITIL, CCNP, and PMP are

Qualifications

• Bachelor's degree in Information Technology or related field.
• ITIL Certification (Foundational or higher) desirable.
• CCNP certification desirable.
• PMP certification desirable.
• Experience in managing client relationships and service delivery.

Responsibilities

• Manage service delivery for medium to large ICT contracts.
• Lead service governance, reviews, and contract profitability.
• Coordinate with GDC for service activation and runbooks.
• Escalation management and client satisfaction tracking.
• Interface with contract management teams for change orders.

Skills

Client relationship management

Service delivery management

Budget management

Project management

Negotiation

Stakeholder management

ITIL

CCNP

PMP

Change management

Education

Bachelor's degree in Information Technology or related field

Job description

NTT DATA is seeking a Service Delivery Specialist in Malaysia. The role focuses on maintaining service continuity, managing contracts, and driving client satisfaction and profitability across complex accounts.

The position involves governing service delivery, coordinating with GDC for activation, and leading service improvement efforts. The ideal candidate demonstrates strong client relationship skills, extensive service delivery experience, and certifications like ITIL, CCNP, and PMP are