Service Delivery & Asset Management Coordinator

Lenovo; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global electronics company is seeking a Service Coordinator in Petaling Jaya. This role includes managing customer inquiries, coordinating service delivery, and ensuring high customer satisfaction. The ideal candidate will have strong communication skills, at least 3 years of relevant experience, and a background in IT services. An organized and analytical mindset is essential for succeeding in this role.

Qualifications

• Minimum 3 years’ service coordination experience in IT services environment.
• Ability to adapt to different situations with strong communication.
• Experience with CRM systems and ticketing tools.

Responsibilities

• Serve as primary contact for customer inquiries and orders.
• Manage deployment of Lenovo devices and 3rd party products.
• Prepare monthly billing file for invoicing.

Skills

Customer service experience

Strong communication skills

Organized & analytical

Ability to multi-task

Knowledgeable on account operations

Team player

Education

Bachelor's degree preferred

ITIL certification

PRINCE2/PMP certification

Tools

JIRA

ServiceNow

Job description

A global electronics company is seeking a Service Coordinator in Petaling Jaya. This role includes managing customer inquiries, coordinating service delivery, and ensuring high customer satisfaction. The ideal candidate will have strong communication skills, at least 3 years of relevant experience, and a background in IT services. An organized and analytical mindset is essential for succeeding in this role.