Service Crew / Waiter / Waitress

Radiante International Sdn. Bhd.; Muar; On-site; MYR 20,000 - 31,000; Full time

Job summary

Radiante International Sdn. Bhd. in Muar, Johor, is seeking friendly Service Crew/Waiter/Waitress to join our front-of-house team.

You will greet guests, take orders, serve with a smile, and help ensure a seamless dining experience. This full-time role requires excellent English, a proactive attitude, teamwork, and the ability to work in a fast-paced environment, including evenings and weekends. Training and career progression opportunities are provided.

Qualifications

• Experience in front-of-house in hospitality settings.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle payments.

Responsibilities

• Greet guests and seat them according to layout and reservations.
• Present menus and advise on food and beverage choices.
• Take orders accurately and relay to kitchen/bar.
• Deliver orders promptly and ensure correct fulfilment.
• Maintain cleanliness and reset tables between seatings.
• Process payments using POS systems and handle cash/card.

Skills

Customer service

English proficiency

Teamwork

Communication

Numeracy

Reliability

Punctuality

Flexibility

Stamina

Attention to detail

Food safety knowledge

Professional appearance

Job description

About the role

We are seeking enthusiastic and professional Service Crew / Waiter / Waitress to join our team at Radiante International Sdn. Bhd. in Muar, Johor. This is a full-time position where you will be the face of our establishment, delivering exceptional customer service and ensuring every guest enjoys a memorable dining experience. As a key member of our front-of-house team, you will play a vital role in maintaining our reputation for excellence and hospitality.

Key responsibilities

• Greet guests warmly upon arrival and seat them in accordance with restaurant layout and reservations
• Present menus and provide knowledgeable recommendations about food and beverage offerings
• Take accurate orders from guests and communicate them clearly to the kitchen and bar staff
• Deliver food and beverages to tables in a timely and professional manner, ensuring correct order fulfilment
• Monitor guest satisfaction throughout their meal and address any concerns or special requests promptly
• Clear and reset tables efficiently between seatings, maintaining high standards of cleanliness
• Process payments accurately using point-of-sale systems and handle cash or card transactions
• Maintain knowledge of menu items, ingredients, and preparation methods to assist guests with dietary requirements or allergies
• Collaborate with kitchen and bar teams to ensure smooth service flow
• Adhere to health and safety regulations and maintain a clean, hygienic work environment
• Perform additional duties as required to support team operations

What we're looking for

• Previous experience in a waitressing, waiting or service crew role within a hospitality setting
• Excellent customer service skills with a friendly, approachable demeanour
• Strong communication abilities and proficiency in English; knowledge of additional languages is advantageous
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail
• Excellent numeracy skills for handling payments and processing transactions accurately
• Physical stamina to stand for extended periods and carry trays and dining items
• Reliability and punctuality with a strong work ethic
• Team player mentality with the ability to work collaboratively with colleagues
• Knowledge of food safety and hygiene standards
• Flexibility to work varying shifts, including evenings, weekends and public holidays
• A neat personal appearance and professional presentation

What we offer

Radiante International Sdn. Bhd. is committed to supporting our staff in a dynamic and rewarding hospitality environment. We offer competitive remuneration aligned with industry standards, a positive and inclusive workplace culture, opportunities for career progression within our organisation, and ongoing training and development to enhance your service skills. We value our team members and provide a supportive environment where your contributions are recognised and appreciated.

About us

Radiante International Sdn. Bhd. is a respected hospitality establishment dedicated to providing exceptional dining experiences and outstanding customer service. Our mission is to create welcoming environments where guests feel valued and cherished. We pride ourselves on our commitment to quality, professionalism, and hospitality excellence. We are passionate about building a team of dedicated individuals who share our values and are committed to delivering memorable experiences to every guest.