Service Crew - Gula Cakery Sdn Bhd

GULA CAKERY SDN. BHD.; Gombak; On-site; MYR 201,000 - 268,000; Full time

Job summary

GULA CAKERY SDN. BHD. is hiring a full-time Team Member to deliver friendly service, educate customers about desserts, drinks, and foods, and contribute to smooth store operations. You will handle orders, maintain cleanliness, restock, and participate in events to promote our offerings.

The role emphasizes friendly customer interactions, product knowledge, and following SOPs to uphold the Gula Group’s standards.

Responsibilities

• The Team Member is responsible for serving all products with friendly, individualized attention towards each customer.
• Educating customers about our dessert, food and Drink.
• Maintain an efficient and a smooth operation and work environment by: Arranging items on top of chiller, the table and static displays.
• Reporting all customer complaints to the Manager on duty.
• Routinely cleaning the bar area, floor, dine in, Boh area, taking out trash, etc.
• Updating the ig story / any posting for catalogue update and other information.
• Working special events as needed.

Job description

Vision

We imagine a world where GULA CAKERY is regarded as one of the best cake shops in

Malaysia.

Key Responsibilities

The Team Member is responsible for serving all products with friendly, individualized

attention towards each customer. He or She is also responsible for educating customers

about our dessert, food and Drink. The Team Member will fulfil any other duties the

Outlet Manager, Assistant Manager or Management Trainee assigns and will represent

Gula Cakery Group in a professional manner.

Sales and Customers Service

Maintain a profitable and reputable outlet by:

Accurately bringing sales orders into cash register and counting back charge to

customers in courteous and friendly manner.

Maintaining efficient, friendly service standards at all times.

Participating in all sales promotions effectively and efficiently.

Politely answering the telephone & customer questions.

Reporting all customer complaints to the Manager on duty.

Responding pro-actively to prevent customer service situations.

Safely handling all hot and colds drinks during drink preparation.

Safely handling all hot food and dessert during food preparation

Verbally receiving and calling back customer orders in a friendly manner.

Store Operations

Maintain an efficient and a smooth operation and work environment by:

Arranging items on top of chiller, the table and static displays.

Checking display item on the shelf, to ensure that products are within the expiry

period.

Informing the manager on duty of any operational inconsistencies.

Replenishing necessary items at the condiments stand.

Reporting all employee accidents to the manager on duty.

Restocking shelves when necessary.

Routinely cleaning the bar area, floor, dine in, Boh area, taking out trash, etc.

Running errands and when needed.

Updating the ig story / any posting for catalogue update and other information.

Working special events as needed.

Employee Development

Play a part in high performance team by:

Maintaining a high level of motivation to ensure quality and consistent product.

Maintaining positive company morale.

Perpetuating company vision and culture.

Product Knowledge

Deliver a consistent quality Product by:

Maintaining the highest quality, consistent product standards.

Overseeing drink, food, cake , ice cream making and ensuring that only consistent

quality drinks and product are served.

Strictly adhering to SOPs an all drink and food items.

So as to maintain the highest standards of products of the Gula Group stands for.

Store Presentation

Maintains a comfortable, conducive outlet by:

Ensures that the store is clean & well merchandised.

Enforces guidelines on music.

Job Type: Full-time