Service Crew

Shin Kyu; Johor Bahru; On-site; MYR 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentives

Career development opportunities

Staff training

Employee discounts

Dynamic work environment

Job summary

Shin Kyu is seeking a Service Crew to join our dynamic hospitality team in Johor Bahru. This full-time role places you at the frontline, delivering attentive and courteous service that reflects our commitment to guest satisfaction.

You will greet guests, take orders, serve meals and drinks, handle payments, and support kitchen and bar staff to ensure smooth operations. Fluency in English and local languages is advantageous, with opportunities for career development within our team.

Qualifications

• Experience as waiting staff or service crew in hospitality.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Team player with initiative and professional appearance.
• Flexible to work evenings, weekends, and public holidays.

Responsibilities

• Greeting guests warmly upon arrival and seating them.
• Taking food and beverage orders accurately and providing recommendations.
• Serving food and drinks with professionalism and care.
• Clearing tables and maintaining a clean dining area.
• Processing payments and handling transactions accurately.
• Collaborating with kitchen and bar staff to ensure timely service.
• Observing food safety standards and restaurant policies.
• Assisting with restocking and general maintenance of service areas.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Flexibility

English proficiency

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Shin Kyu is seeking a Service Crew to join our dynamic hospitality team in Johor Bahru, Johor. This is a full-time position that plays a vital role in delivering exceptional customer experiences to our guests. As Service Crew, you will be the face of our establishment, ensuring every guest receives attentive, professional and courteous service that reflects our commitment to excellence in the hospitality and tourism industry.

What you'll be doing

Greeting guests warmly upon arrival and seating them in accordance with restaurant procedures

Taking food and beverage orders accurately and efficiently, whilst providing knowledgeable recommendations

Serving food and drinks to guests with professionalism and attention to detail

Clearing tables promptly and maintaining a clean, organised dining environment

Processing payments and handling cash or card transactions with accuracy

Responding to guest requests and resolving any concerns with a positive, solution-focused attitude

Collaborating with kitchen and bar staff to ensure timely and accurate service delivery

Maintaining personal hygiene and adhering to food safety standards and restaurant policies

Assisting with general maintenance and restocking of service areas

What we're looking for

Previous experience as waiting staff, service crew or in a similar customer-facing hospitality role

Excellent communication and interpersonal skills with a genuine passion for customer service

Strong attention to detail and ability to multitask in a fast-paced environment

Ability to work as part of a team whilst also taking initiative independently

Professional appearance and demeanour at all times

Flexibility to work various shifts, including evenings, weekends and public holidays as required

Basic knowledge of food and beverage service standards

Physical capability to stand for extended periods and carry trays or service items

Fluency in English and local languages is advantageous

What we offer

At Shin Kyu, we value our team members and provide a supportive working environment where your contributions are recognised and appreciated. We offer:

Competitive remuneration and performance-based incentives

Opportunities for career development and advancement within the hospitality sector

Regular staff training and development programmes to enhance your service skills

A collaborative team culture that celebrates excellence and fosters camaraderie

Employee discounts on meals and beverages

A dynamic work environment where no two days are the same

About us

Shin Kyu is a respected establishment in the hospitality and tourism industry, committed to delivering outstanding service and memorable experiences to our guests. Located in Johor Bahru, we pride ourselves on our welcoming atmosphere, quality offerings and dedication to customer satisfaction. Our team is passionate about hospitality and takes pride in creating an environment where guests feel valued and cared for. We believe that exceptional service begins with a talented and motivated team, and we are committed to supporting the professional growth of our staff members.