Service Coordinator ( Engineering)

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd; Petaling Jaya; On-site; MYR 50,000 - 73,000; Full time

Job summary

The Supreme HR Advisory Sdn Bhd is hiring a Service Coordinator in Cheras Jaya, Selangor. You will manage daily service requests, coordinate technical teams, and maintain records.

You will prepare spare parts quotations, track deliveries with suppliers, and support admin tasks for sales and engineering. Strong organization and good communication are essential; training provided for machinery.

Qualifications

• Experience in coordinating service activities.
• Strong communication with customers and internal teams.
• Ability to juggle multiple tasks in a fast-paced environment.

Responsibilities

• Manage daily service requests from customers.
• Schedule and coordinate service jobs for mechanical and electrical teams.
• Track ongoing and completed service jobs using Excel-based trackers.
• Assist in preparing spare parts quotations for customers.
• Follow up on spare parts deliveries and liaise with suppliers.
• Maintain overview of critical spare parts in stock.
• Act as the primary contact for service-related issues and update customers.
• Prepare service reports, job sheets, and invoices with accounts department.
• Maintain accurate service records for internal and customer reference.
• Support sales and technical teams with related admin tasks.
• Assist in processing warranty claims with suppliers and coordinating warranty documentation.

Skills

Service coordination

Customer communication

Organizational skills

Multitasking

Technical understanding

Tools

Excel

Job description

5 days work week
Cheras Jaya, Selangor

Company Overview:

Our client specializes in industrial food, meat, and poultry processing machinery. The company designs, supplies, installs, and maintains full processing lines and packaging equipment. Distributing over 130 types of machinery—including mincers, vacuum tumblers, sausage stuffers, injectors, and smoke ovens—it represents more than 20 global brands across Europe, Asia, and the Americas.

Job Responsibilities:

Service Coordination:

Manage daily service requests from customers, ensuring prompt and effective response.

Schedule and coordinate service jobs for the technical team (mechanical and electrical), optimizing the team’s availability.

Track ongoing and completed service jobs using Excel-based trackers, ensuring all records are updated accurately.

Spare Parts Coordination:

Assist in preparing spare parts quotations for customers.

Follow up on spare parts deliveries and liaise with suppliers when needed

Maintain an overview of critical spare parts in stock.

Customer Communication:

Act as the primary point of contact for service-related issues, ensuring clear and professional communication.

Update customers on job progress and ensure all job details (e.g., site visit, repairs, maintenance) are documented clearly.

Documentation & Reporting:

Prepare service reports, job sheets, and invoices (with assistance from the accounts department).

Maintain accurate service records for internal and customer reference.

General Admin & Support:

Support the sales and technical team with related administrative tasks when needed.

Assist in processing warranty claims with suppliers and coordinating warranty documentation.

Requirements:

Experience in a service coordination role, preferably in an industrial or technical setting (doesn’t have to be the same industry).

Strong organizational and communication skills.

Ability to manage multiple tasks in a fast-paced environment.

Comfortable dealing with customers and coordinating with technical staff.

Basic technical understanding (training provided for specific machinery and processes).