Service Contracts & Billing Operations Specialist

Mettler-Toledo Services Asia-Pac Sdn Bhd; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

1.5 months contractual bonus

MNC exposure

Medical and Dental benefits

Job summary

Mettler-Toledo Services Asia-Pac Sdn Bhd is seeking a Specialist to ensure efficient processing of service contracts and orders across the contract lifecycle. You will maintain released orders in SAP CRM, resolve errors quickly, and manage billing blocks to prevent delays while coordinating with internal teams.

Fluent English is required, with a proactive, customer-focused mindset and the ability to work across time zones.

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related field.
• Fluent in English; knowledge of other Asian languages is a plus.
• Excellent analytical, interpersonal and communication skills.
• Self-starter with a proactive approach and strong attention to detail.

Responsibilities

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing housekeeping activities in SAP CRM.
• Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions.
• Monitor and manage billing or credit blocks that affect order processing, coordinating with relevant departments to resolve issues.
• Manage billing plans and ensure all invoices and proforma invoices are prepared and closed within designated timelines.
• Investigate and resolve errors or discrepancies in orders or data, communicating with stakeholders to resolve issues promptly.
• Address customer inquiries and requests promptly to provide excellent service.
• Provide order and contract confirmations to customers.
• Demonstrate accuracy and speed of work to meet KPIs and Development Plans.
• Support service and customer priority strategies.

Skills

Analytical skills

Interpersonal skills

Communication skills

Customer oriented

Self-starter

Cross-cultural collaboration

Time-zone flexibility

Education

Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related

Tools

SAP CRM

Job description

Mettler-Toledo Services Asia-Pac Sdn Bhd is seeking a Specialist to ensure efficient processing of service contracts and orders across the contract lifecycle. You will maintain released orders in SAP CRM, resolve errors quickly, and manage billing blocks to prevent delays while coordinating with internal teams.

Fluent English is required, with a proactive, customer-focused mindset and the ability to work across time zones.