Service Administrator & Scheduling Coordinator

ITSU World; Hulu Kelang; On-site; MYR 22,320 - 33,480; Full time

Benefits offered by this job

GPA

OT

Job summary

A service company in Hulu Kelang is seeking a candidate for a role involving customer call management, database updates, and scheduling technician visits. Applicants should be SPM graduates fluent in English and Bahasa Melayu; knowledge of Mandarin is an advantage. The ideal candidate will be attentive and result-oriented. This position is based on-site at Factory B, Klang, and offers benefits like GPA and OT.

Qualifications

• Minimum SPM graduate.
• Good command of English and Bahasa Melayu, Mandarin is an added advantage.
• Attentive and result oriented.

Responsibilities

• Receive incoming calls.
• Compile the Service Request Form and Repair note once received.
• Update information to the customer database.
• Contact customer and arrange for a suitable time for the technician's home visit.
• Any ad‑hoc task from superior.

Skills

Good command of English

Good command of Bahasa Melayu

Mandarin (added advantage)

Attentive

Result oriented

Education

Minimum SPM graduate

Job description

A service company in Hulu Kelang is seeking a candidate for a role involving customer call management, database updates, and scheduling technician visits. Applicants should be SPM graduates fluent in English and Bahasa Melayu; knowledge of Mandarin is an advantage. The ideal candidate will be attentive and result-oriented. This position is based on-site at Factory B, Klang, and offers benefits like GPA and OT.