Service Administrator (Endoscopy)

FUJIFILM (Malaysia) Sdn Bhd; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Group Hospital Insurance

Group Personal Accident

Job summary

FUJIFILM Malaysia is seeking an organized Service Administration Assistant to handle documentation and records for endoscopy equipment, receive devices for repair, and maintain accurate movement logs and loaner records.

You will prepare quotations, track POs and payments, coordinate parts, and liaise with service engineers, sales, finance, logistics and customers to ensure smooth service operations. Diploma in related field and MS Office skills required.

Qualifications

• Diploma or equivalent in Business Administration, Engineering Administration, Logistics or related field.
• Experience in service administration, medical devices, healthcare, technical service or a related industry is an advantage.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Organized and detail-oriented with good documentation and follow-up skills.
• Able to handle and track multiple service cases concurrently.
• Good communication and coordination skills.
• Able to work independently and coordinate effectively with customers and internal teams.

Responsibilities

• Handle and maintain service documentation and records for endoscopy equipment.
• Receive endoscopes/equipment sent for repair and perform basic checking upon receipt, including model, serial number, physical condition and accessories.
• Maintain proper scope-in and scope-out records and track equipment movement.
• Prepare service and repair quotations for customers.
• Follow up with customers on quotations, Purchase Orders (PO) and payment status.
• Coordinate the ordering and tracking of spare parts required for repairs.
• Prepare and maintain loaner scope documentation, including loaner forms and equipment records.
• Monitor the movement and availability of loaner scopes and service equipment.
• Maintain and update the repair/service status tracker and follow up on outstanding cases.
• Coordinate with Service Engineers, Sales, Finance, Logistics and customers on service-related matters.
• Arrange and coordinate the collection and delivery of scopes/equipment when required.
• Assist with spare-parts inventory and service equipment records.
• Ensure all service documentation is properly completed, filed and traceable.
• Perform other general administrative and coordination duties to support the Endoscopy Service team.

Skills

Attention to detail

Strong documentation skills

Coordinate with multiple teams

MS Office proficiency

Education

Diploma in Business Administration or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Handle and maintain service documentation and records for endoscopy equipment.

Receive endoscopes/equipment sent for repair and perform basic checking upon receipt, including model, serial number, physical condition and accessories.

Maintain proper scope-in and scope-out records and track equipment movement.

Prepare service and repair quotations for customers.

Follow up with customers on quotations, Purchase Orders (PO) and payment status.

Coordinate the ordering and tracking of spare parts required for repairs.

Prepare and maintain loaner scope documentation, including loaner forms and equipment records.

Monitor the movement and availability of loaner scopes and service equipment.

Maintain and update the repair/service status tracker and follow up on outstanding cases.

Coordinate with Service Engineers, Sales, Finance, Logistics and customers on service-related matters.

Arrange and coordinate the collection and delivery of scopes/equipment when required.

Assist with spare-parts inventory and service equipment records.

Ensure all service documentation is properly completed, filed and traceable.

Perform other general administrative and coordination duties to support the Endoscopy Service team.

Key Requirements:

Diploma or equivalent in Business Administration, Engineering Administration, Logistics or related field.

Experience in service administration, medical devices, healthcare, technical service or a related industry is an advantage.

Good working knowledge of Microsoft Excel, Word and Outlook.

Organized and detail-oriented, with good documentation and follow-up skills.

Able to handle and track multiple service cases at the same time.

Good communication and coordination skills.

Comfortable handling medical equipment and following established checking procedures.

Able to work independently and coordinate effectively with customers and internal teams.

Household Goods & Appliances Manufacturing 101-1,000 employees

FUJIFILM Malaysia, a wholly-owned subsidiary of FUJIFILM Asia Pacific Pte. Ltd., Singapore is well established with wide ranging products such as photo and electronic imaging, data storage media, graphic arts, medical, information systems and life science products for over 30 years in Malaysia.

Fujifilm’s main objective is to enhance customer relationships and serve all needs of Malaysian market to deliver higher customer satisfaction. Fujifilm is a forward looking organisation with a broad range of business activities that aims to exploit innovations in advanced technologies to maintain its leading position at the forefront of the imaging and information solution industries.

FUJIFILM Malaysia, a wholly-owned subsidiary of FUJIFILM Asia Pacific Pte. Ltd., Singapore is well established with wide ranging products such as photo and electronic imaging, data storage media, graphic arts, medical, information systems and life science products for over 30 years in Malaysia.

Fujifilm’s main objective is to enhance customer relationships and serve all needs of Malaysian market to deliver higher customer satisfaction. Fujifilm is a forward looking organisation with a broad range of business activities that aims to exploit innovations in advanced technologies to maintain its leading position at the forefront of the imaging and information solution industries.

• Perks and benefits Medical Miscellaneous allowance Dental Group Hospital Insurance, Group Personal Accident