Medical Service Engineer

Carl Zeiss Sdn Bhd; Selangor; On-site; MYR 90,000 - 130,000; Full time

Job summary

ZEISS is hiring a Medical Equipment Engineer in Malaysia (Selangor) to maintain, repair, and ensure reliable operation of advanced medical devices. You will install, calibrate, and service equipment, support the sales team with demonstrations, and participate in exhibitions or trade shows.

Frequent travel to East Malaysia is required. The role involves collaborating with biomedical staff, maintaining service records, and providing training on device operation, with ZEISS software support and

Qualifications

• Bachelor's degree or equivalent in biomedical engineering or electrical/electronic engineering.
• 3–5 years' hands-on experience maintaining and repairing medical equipment, especially high-end devices.
• Strong technical and mechanical skills.
• Proficiency with diagnostic tools such as TeamViewer and ZEISS software.
• Certification from relevant professional bodies is preferred.

Responsibilities

• Install and commission devices, ensuring safe operation and adherence to maintenance protocols.
• Diagnose and repair designated products, including preventive maintenance, installations and upgrades.
• Ensure proper calibration and testing during installation, preventive maintenance or repair.
• Conduct routine preventive maintenance to ensure devices operate safely and efficiently.
• Provide on-site and remote technical support via ZEISS Smart Service, including log-file analysis.
• Maintain detailed service reports and CRM documentation for all serviced equipment.
• Offer first-level training to biomedical staff on proper device operation.
• Provide technical software support for ZEISS software products (FORUM and ZEISS Smart Services).
• Support revenue growth by promoting Optime service contract agreements.
• Ensure equipment compliance with regulatory standards (MDA & GDPMD).

Skills

Strong technical skills

Mechanical skills

Problem solving

Analytical abilities

Excellent communication

Education

Bachelor's degree in biomedical engineering or electrical/electronic engineering

Tools

TeamViewer

ZEISS FORUM

ZEISS Smart Services

Job description

Join the team as a Medical Equipment Engineer, supporting the maintenance, repair and reliable operation of advanced and high-end medical devices. Provide comprehensive service support for the assigned product service portfolio, assisting the sales team with demonstrations and participation in exhibitions or trade shows. This support encompasses a wide range of technical services, including installation, commissioning, repair, calibration, and preventive maintenance of medical equipment. Work collaboratively with the service administrator to meet service delivery schedules and partner closely with biomedical staff to ensure the provision of high-quality technical services.

Key responsibilities:

Perform installation and commissioning to ensure the safe operation of devices, adhering to maintenance and inspection protocols.

Diagnose and repair all designated products, including preventive maintenance, installations, and upgrades, following specific training, manuals, and Carl Zeiss guidelines.

Ensure proper calibration and testing during installation, preventive maintenance, or repair of equipment malfunctions.

Conduct routine preventive maintenance on medical devices to ensure they operate efficiently and safely.

Provide on-site and remote technical support through Zeiss Smart Service, including troubleshooting and log file analysis.

Maintain detailed service reports and documentation within the Service CRM for all serviced equipment.

Offer first-level training to biomedical staff or local nurses on the proper operation and care of medical devices.

Provide technical software support for ZEISS software products (FORUM and Zeiss Smart Services), including interfaces with third-party software or devices.

Support revenue growth by promoting and retaining Optime service contract agreements.

Ensure all equipment complies with regulatory standards and safety guidelines (MDA & GDPMD).

What we're looking for

Bachelor’s degree in biomedical engineering, electrical and electronic engineering or an equivalent discipline.

At least 3 to 5 years of hands‑on experience maintaining and repairing medical equipment, particularly advanced and high‑end devices.

Strong technical and mechanical skills.

Proficiency in using diagnostic tools, including TeamViewer, and software related to medical devices.

Excellent problem‑solving and analytical abilities.

Good communication skills for interacting with healthcare professionals.

Certification from relevant professional bodies is preferred.

Travel: Frequent visit to East Malaysia is required.

Pharmaceuticals, Biotechnology & Medical Devices 51-100 employees

The ZEISS Group is an international leader in the fields of optics and optoelectronics that has contributed to technological progress for more than 160 years in the markets for industrial and research solutions, medical technology and consumer optics.

With a view to get closer to our customers in the Southeast Asian region, ZEISS started its Southeast Asia organization in 1990 with its Regional Headquarters in Singapore. Other direct sales and service operations include Malaysia, Vietnam, Philippines and Thailand; with representative offices in Indonesia. This is further supplemented by a network of business partners spread across the region.

The Camera Lenses, cinemizer, Industrial Metrology, Medical Technology, Microscopy, Semiconductor Metrology Systems and Vision Care business groups of ZEISS have established operations in Southeast Asia.

With a quest for excellence and a commitment for continued improvement in the service to our customers, ZEISS is confident of being the choice partner for the customers we serve in the region.