Service Administration Specialist (Night Shift)

Mettler Toledo Llc; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

1.5 months contractual bonus

MNC exposure

Medical and Dental benefits

Job summary

METTLER TOLEDO is seeking a detail‑oriented service contracts coordinator for our Global Shared Services footprint. You will ensure timely processing of contracts, orders, and invoicing in SAP CRM, manage billing plans, and close invoices within designated timelines to maintain financial accuracy and customer satisfaction.

The ideal candidate has a BS/BA in a relevant field, 2–3 years of shared services experience, fluent English, and the ability to work across cultures.

Qualifications

• BS/BA Business Administration, Statistics, Economics, Logistics, or related degree.
• Minimum 2-3 years relevant working experience in shared services environment (global scope).
• Fluent in English; knowledge of other Asian languages is a plus.
• A good team player with ability to work cross culture and function.
• Working hours 8:00PM - 5:00AM.

Responsibilities

• Process service contracts, orders, invoicing in SAP CRM.
• Manage billing plans; ensure invoices and proforma invoices are accurately prepared and closed on time.
• Investigate and resolve order or data discrepancies with stakeholders.
• Address customer inquiries promptly to provide excellent service.
• Provide order and contracts confirmations to customers.
• Collaborate with team leaders and peers to optimize work.
• Adhere to company guidelines and meet KPI targets.
• Support cost reduction and process improvement initiatives.

Skills

Fluent English

Team player

Cross-cultural collaboration

Education

BS/BA in Business Administration

Statistics

Economics

Logistics

Tools

SAP CRM

Job description

Our Opening and Your Responsibilities

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
• Provide order and contracts confirmations to customers
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI’s) and meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Mandatory:

• BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
• Minimum 2-3 years relevant working experience in shared services environment (global scope)
• Fluent in English. Knowledge of other Asian languages an added asset
• A good team player with ability to work cross culture and function.
• Working hours 8:00PM - 5:00AM

Preferred:

• Flexible to work in different global time zones for meetings and calls

Our Offer to You

• 1.5 months contractual bonus
• MNC exposure
• Medical and Dental benefits

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.