Service Telesales (6-Month Contract)

Mettler-Toledo; Petaling Jaya; On-site; MYR 47,000 - 74,000; Full time

Benefits offered by this job

Career growth

Good team environment

Skills development

Job summary

METTLER TOLEDO in Malaysia is seeking a Service Telesales professional to sell and promote our services over the phone to pre-identified potential customers in a defined geographic area. You will close sales, maintain relationships, and present services via phone and online meetings, handling objections and complaints.

You should be an excellent communicator with strong people skills, capable of meeting or exceeding sales targets, and collaborating with internal teams to ensure service delivery

Qualifications

• Diploma or bachelor's degree in any related field.
• More than 2 years of experience in telesales or telemarketing; fresh graduates encouraged.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, presentation and negotiation skills.

Responsibilities

• Focus on outbound sales calls/campaign execution to sell and promote services.
• Follow up on leads from marketing campaigns, referrals and other resources.
• Build rapport and establish relationships with customers through active listening.
• Communicate value of services and address questions/objections using group tools.
• Accurately record customer information and sales activities in the CRM.
• Meet or exceed sales targets with high productivity and quality.
• Collaborate with internal teams to ensure customer satisfaction and service delivery.
• Continuously improve sales skills and product knowledge through training.
• Take charge of iBase data accuracy and data cleansing.

Skills

Excellent communication

Presentation skills

Negotiation skills

Customer service

MS Office

SAP CRM

Independent work

Storytelling

Education

Diploma or bachelor's degree

Tools

SAP CRM

MS Office

Job description

Our Opening and Your Responsibilities

Service Telesales is responsible for selling and promoting our services over the phone to pre-identified potential customer in a specific geographic area. Responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales must be an excellent communicator and have superior people skills. They must be comfortable presenting services over the phone/online meeting as well as dealing with complaints and doubts. Able to work well with internal team and meet or exceed sales target.

• Focus on outbound sales calls/campaign execution to potential customers to sell and promote our services.
• Follow up on leads generated from marketing campaigns, referrals and other resources.
• Build rapport and establish a relationship with customer through active listening and effective communication.
• Effectively communicate the value of our services and answer customer questions and objections, utilizing our group tools such as SET.
• Accurately record customer information and sales activities in the CRM system.
• Meet or exceed sales targets by maintaining a high level of productivity and quality.
• Collaborate with internal team to ensure customer satisfaction and service delivery excellence.
• Continuously improve sales skills and product knowledge through training and professional development.
• Taking charge of iBase data accuracy and regular data cleansing.

What You Need to Succeed

• Diploma or bachelor's degree in any related field.
• More than 2 years of experience in telesales or telemarketing role, preferably in industry sales field. Fresh graduate is also encourage to apply.
• Proven track record of meeting or exceeding sales targets.
• Excellence communication, presentation and negotiation skills.
• Strong customer service orientation and ability to build lasting relationships.
• Highly motivated, result driven and able to work independently.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Basic knowledge in MS Office and SAP CRM software. Essential but not compulsory.
• Value selling and storytelling/ professional presentation skills.

Our Offer to You

• Career growth
• Work with a good team
• Skills development

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.