Service Administration Specialist (Billing)

Mettler Toledo Llc; Petaling Jaya; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

1.5 months contractual bonus

MNC exposure

Medical and Dental benefits

Job summary

Mettler Toledo Llc is seeking a detail-oriented billing specialist to join our shared services team in Malaysia. You will process service contracts, orders and invoicing in SAP CRM, manage billing plans, and ensure timely closure of invoices and proformas.

You will resolve order/data discrepancies and respond promptly to customer inquiries. Ideal candidates have 2–3 years in billing within a global shared services environment, are fluent in English, and can work across cultures.

Qualifications

• BS/BA degree in Business Administration, Statistics, Economics, Logistics or related field.
• 2-3 years billing experience in shared services (global scope).
• Fluent in English; knowledge of other Asian languages is an asset.
• Team player with ability to work cross culture and function.

Responsibilities

• Process service contracts and orders in SAP CRM with timely housekeeping.
• Manage billing plans and ensure invoices and proformas are prepared and closed on time.
• Investigate and resolve errors in orders or data and communicate with stakeholders.
• Address customer inquiries promptly to provide excellent service.
• Provide order and contract confirmations to customers.
• Receive and follow directions from team leader.
• Maintain accuracy and speed in work and review documentation.

Skills

Billing experience

Cross-cultural teamwork

Fluent English

Asian language asset

SAP CRM

Education

BS/BA in Business Administration, Statistics, Economics, Logistics or related

Job description

Our Opening and Your Responsibilities

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
• Provide order and contracts confirmations to customers
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI’s) and meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Mandatory:

• BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
• Minimum 2-3 years relevant working experience (billings) in shared services environment (global scope)
• Fluent in English. Knowledge of other Asian languages an added asset
• A good team player with ability to work cross culture and function.

Preferred:

• Flexible to work in different global time zones for meetings and calls

Our Offer to You

• 1.5 months contractual bonus
• MNC exposure
• Medical and Dental benefits

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.