Service Administration Specialist (Korean speaker)

Mettler Toledo Llc; Petaling Jaya; On-site; MYR 50,000 - 84,000; Full time

Benefits offered by this job

Medical care with dental

Life insurance

Public transport access

Flexible culture

Permanent employment

Job summary

METTLER TOLEDO is seeking a detail-oriented service contracts and billing coordinator in Malaysia to ensure timely processing of contracts, orders and invoicing in SAP CRM. You will resolve errors in released orders, monitor billing and credit blocks, prepare invoices and provide confirmations to customers, while collaborating across global teams to meet KPIs.

Fluency in English and Korean is required; a business administration or related degree is expected, and a proactive, cross-cultural team

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree.
• Fluent in English and Korean.
• Team player with cross-cultural capability.

Responsibilities

• Process service contracts, orders, and invoicing timely in SAP CRM.
• Identify, analyse, and resolve errors in released orders promptly with internal teams.
• Monitor and manage billing or credit blocks to avoid delays in fulfilment.
• Prepare and close invoices and proforma invoices accurately within timelines.
• Investigate and resolve discrepancies in orders or data, communicating with stakeholders to resolve issues promptly.
• Address customer inquiries promptly to provide excellent service and maintain clear communication.
• Provide order and contract confirmations to customers.
• Receive and carry out directions from team leader; demonstrate accuracy and speed.
• Review documentation and work according to procedures; schedule work to meet timeframes.
• Coordinate with teams to optimize work completion and meet KPIs.
• Support cost reduction and/or process improvement initiatives.

Skills

Analytical skills

Interpersonal skills

Communication skills

Proactive

Detail oriented

Customer focus

Education

Business/Statistics/Economics degree

Tools

SAP CRM

Job description

Our Opening and Your Responsibilities

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
• Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
• Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
• Provide order and contracts confirmations to customers
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI’s) and meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Competencies:

• Excellent analytical, interpersonal & communication skills
• Highly customer & business oriented
• Self-starter with a proactive approach
• Strong interpersonal skills and influencing ability
• Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
• Innovative to challenge conventional practices and suggest better approaches
• Passionate to be tenacious and resilient
• Strong attention to detail
• Solution driven mindset

Mandatory:

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
• Fluent in English and Korean
• A good team player with ability to work cross culture and function.

Preferred:

Flexible to work in different global time zones for meetings and calls.

Our Offer to You

• Permanent employment basis; conditions are based on the contract of employment
• 1.5 months contractual bonus
• Medical care with dental entitlements
• Life insurance coverage
• Accessible to public transport
• Diversity, flexible and fun working culture

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.