Service Administration Specialist

Mettler Toledo Llc; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

1.5 months contractual bonus

MNC exposure

Medical and Dental benefits

Job summary

Mettler Toledo Llc in Malaysia is seeking a skilled Shared Services Analyst to ensure timely processing of contracts, orders and invoices in SAP CRM, while maintaining financial accuracy and customer satisfaction.

You will handle billing plans, resolve data discrepancies, assist customers, and collaborate across teams to meet KPIs, develop cost-saving processes, and support global time-zone coordination.

Qualifications

• Diploma or BS/BA in business administration, statistics, economics, logistics or related degree.
• 2–3 years in a shared services environment with global scope.
• Fluent in English; knowledge of other Asian languages is an added asset.
• Good team player with ability to work cross culture and function.

Responsibilities

• Ensure timely and accurate processing of service contracts, orders and invoicing in SAP CRM.
• Manage billing plans; prepare and close invoices and proforma invoices within timelines.
• Investigate and resolve errors or discrepancies in orders and data; coordinate with stakeholders.
• Address customer inquiries promptly to provide excellent service and clear communication.
• Provide order and contracts confirmations to customers.
• Receive and carry out directions from the team leader.
• Demonstrate accuracy and speed of work.
• Review documentation and work according to procedures.
• Schedule work to be completed within set timeframes.
• Communicate with teams and team leaders to optimize completion.
• Ensure company guidelines and policies are met.
• Achieve KPIs and development plans.
• Support service and customer priority strategies.
• Support cost reduction and/or process improvement initiatives.

Skills

English fluency

Cross-cultural teamwork

Timely processing

Education

Business Administration

Statistics

Economics

Logistics

Job description

Our Opening and Your Responsibilities

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
• Provide order and contracts confirmations to customers
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI’s) and meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives
  

What You Need to Succeed

Mandatory:

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
• Minimum 2-3 years relevant working experience in shared services environment (global scope)
• Fluent in English. Knowledge of other Asian languages an added asset
• A good team player with ability to work cross culture and function.

Preferred:

Flexible to work in different global time zones for meetings and calls

Our Offer to You

• 1.5 months contractual bonus
• MNC exposure
• Medical and Dental benefits

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.