Product Support Specialist

Mettler-Toledo Services Asia-Pac Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 134,000; Full time

Benefits offered by this job

1.5 month contractual bonus

Medical and dental benefit (spouse and

Life Insurance plan

Job summary

METTLER TOLEDO is seeking a role focused on product configuration tools, pricing data management in SAP, and automation. You will support configurator development, coordinate testing, and collaborate with global stakeholders. Strong analytical ability, communication, and experience in global structures are essential for success.

This on-site role offers a structured path in lifecycle support and analytics. Join a global leader in precision instruments and contribute to cross-functional product

Qualifications

• Bachelor's degree in Engineering is required.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Proactive, organized, and detail-oriented.
• Collaborative team player with a continuous improvement mindset.
• Experience in global or matrix organizations.
• Exposure to product configuration, pricing management, product data, or lifecycle processes.

Responsibilities

• Support development and maintenance of product configurators across multiple lines.
• Coordinate testing, user acceptance, and go-live activities.
• Gather requirements and collaborate with global stakeholders on enhancements.
• Manage user access and provide first-level support for configurator tools.
• Harmonize configuration processes and pricing data in SAP.
• Create Excel, AI, and Power BI automation for reports.
• Prepare regular sales and product trend insights.
• Assist phase-out activities and milestone reviews in product lifecycle.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Proactive, organized, detail-oriented

Team player, continuous improvement

Global/matrix organization experience

Product configuration exposure

Pricing data exposure

Product lifecycle familiarity

Education

Bachelor's Degree in Engineering

Tools

SAP

Excel

Power BI

AI (Automation)

Job description

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Product Configuration Tools (40%)

• Support the development and maintenance of product configurators across multiple product lines.
• Coordinate testing, user acceptance, and go-live activities.
• Gather business requirements and collaborate with global stakeholders on enhancements.
• Manage user access and provide first-level support for configurator tools.
• Drive harmonization of product configuration processes and standards.
• Maintain product and spare parts pricing data in SAP and master price lists.
• Support annual and periodic pricing updates.
• Coordinate daily spare parts pricing requests and ensure data accuracy.

Automation & Analytics (20%)

• Develop and improve Excel, AI, and Power BI-based automation tools to reports and insights.
• Generate insights from product and configuration data.
• Create automation solutions to improve efficiency for Product Management teams.
• Prepare regular and ad hoc sales volume reports.
• Analyze product trends, options sold, and market developments.

Product Lifecycle Support (5%)

• Support component phase-out activities and milestone review preparation.
• Coordinate with stakeholders to ensure smooth execution of phase-out projects.

What You Need to Succeed

• Bachelor's Degree in Engineering
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proactive, organized, and detail-oriented.
• Collaborative team player with a continuous improvement mindset.
• Experience working in a global or matrix organization.
• Exposure to product configuration, pricing management, product data, or product lifecycle processes.
• Experience supporting complex product portfolios is an advantage.

Our Offer to You

• 1.5 month of contractual bonus
• Medical and dental benefit (covering for spouse and children)
• Life Insurance plan

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

METTLER TOLEDO specializes in precision instruments and is one of the world's largest suppliers of weighing systems. We are a market leader in a number of related measurement technologies; serving global customers with over 16,000 employees worldwide. Our organizational concept is decentralized, gives a good level of autonomy and encourages entrepreneurial management responsibility within the corporate framework and strategies.

METTLER TOLEDO specializes in precision instruments and is one of the world's largest suppliers of weighing systems. We are a market leader in a number of related measurement technologies; serving global customers with over 16,000 employees worldwide. Our organizational concept is decentralized, gives a good level of autonomy and encourages entrepreneurial management responsibility within the corporate framework and strategies.

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