Service Account Manager

Tektronix; Penang; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Bonus

Job summary

Tektronix is seeking a Service Account Manager for Malaysia to expand the service business across calibration, repair, and MVS offerings. You will manage key accounts, drive contract growth, and coordinate with sales and operations to ensure customer satisfaction.

Ideal candidates have 5+ years in B2B sales/account management with a track record of meeting targets, while fluent English and Bahasa Malaysia are required; Mandarin is a plus. Travel within Malaysia and ASEAN may be needed.

Qualifications

• 5+ years of B2B sales or account management experience, preferably in calibration and repair services or test and measurement.
• Experience with service contracts or recurring revenue models is a strong plus.
• Strong knowledge of Malaysia electronics/semiconductor/industrial markets and customer networks.

Responsibilities

• Own the Malaysia service sales target and drive double-digit contract revenue growth.
• Grow calibration, repair, contract, option, and MVS business across installed base.
• Convert on-demand customers to service contracts and renewals; manage quotes and orders.

Skills

B2B sales

Account management

Meeting sales targets

Communication

Negotiation

Presentation skills

Willing to travel

English & Bahasa Malaysia fluency

Education

Bachelor's degree in Engineering, Electronics, Business or a related field

Job description

Job Title: Service Account Manager (SAM) – Malaysia
Location: Malaysia
Reports to: SSO Sales Leader, China & ASEAN
About the Role Tektronix Service Solutions provides calibration, repair and service contracts for Tektronix, Keithley and EA test and measurement equipment, as well as multi-vendor service (MVS). As part of our growth plan, we are hiring a Service Account Manager for the Malaysia service center. The role grows our service business in Malaysia by developing key accounts, expanding contract coverage of the installed base, and working closely with the Tektronix instrument sales team.

Key Responsibilities

• Own the Malaysia service sales target and deliver double-digit growth in contract revenue.
• Grow calibration, repair, contract, option and MVS business across the Tektronix, Keithley and EA installed base.
• Convert on-demand customers to service contracts and drive warranty and contract renewals.
• Identify high-potential key accounts in Malaysia and develop them with the Commercial team through joint account plans.
• Act as the main customer interface for quotations, negotiations, contracts and order-related requests.
• collaborate with the Technical service team, CSR and operations to ensure on-time delivery and a strong customer experience.
• Maintain an accurate funnel and forecast in CRM, and support the rollout of digital and automated sales processes.

Qualifications

• Bachelor's degree in Engineering, Electronics, Business or a related field.
• 5+ years of B2B sales or account management experience, preferably in calibration and repair services, test and measurement, or electronic instruments.
• Proven track record of meeting sales targets and growing key accounts.
• Experience with service contracts or recurring revenue models is a strong plus.
• Understanding of the Malaysian electronics, semiconductor, automotive or industrial manufacturing markets.
• Strong communication, negotiation and presentation skills; fluent in English and Bahasa Malaysia. Mandarin is a plus.
• Self-driven and comfortable working in a matrix organization with regional stakeholders.
• Willing to travel frequently within Malaysia and occasionally across ASEAN.

Success Measures (First 12 Months)

• Achieve the annual Malaysia service sales quota.
• Deliver double-digit growth in contract revenue in Malaysia.
• Identify and build account plans for priority key accounts together with the Commercial team.
• Improve the conversion of on-demand customers to contracts and the renewal rate.

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About Tektronix

Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.
Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].
This position is also eligible for bonus as part of the total compensation package.