Senior Warehouse Operations Manager - KPI-Driven Logistics

DHL Supply Chain; Johor; On-site; Confidential; Full time

Job summary

DHL Supply Chain Malaysia seeks a seasoned Warehouse Operations Lead to drive performance and safety in our Johor Bahru facilities. You will lead teams, plan manpower and equipment, and ensure adherence to policies across the operation.

You will develop staff, act as a trusted advisor to management on warehouse matters, and push continuous improvement in quality, KPI delivery, and cost control. A Diploma or Degree and fluent English are required, with 5–7 years of relevant experience.

Qualifications

• 5–7 years of experience in contract logistics or warehouse operations.
• Diploma or Degree in any discipline.
• Proven leadership in managing medium to large teams.
• Strong written and spoken English.
• Experience with WMS, ERP systems, and Excel.

Responsibilities

• Lead, supervise and motivate operational teams to achieve business and operational objectives.
• Plan and manage warehouse manpower and equipment resources in line with operational requirements.
• Ensure compliance with company policies and procedures, including operational, safety and security requirements.
• Train and develop subordinate staff on job responsibilities, operational procedures, quality standards and safety requirements.
• Act as the primary operational advisor to the management team on warehouse and operational matters, including problem-solving and escalation of significant issues.
• Coordinate corrective and preventive actions to support the establishment, maintenance and continual improvement of the quality management system.
• Monitor and continuously improve contract KPIs and overall service performance.
• Manage customer relationships to ensure agreed service standards are consistently achieved and continuously improved.
• Work closely with cross-functional teams to manage contract financials, including budgets, P&L, revenue streams and operational costs.

Skills

Leadership

Team management

Operational planning

Process improvement

Cross-functional collaboration

Quality management

Education

Diploma or Degree in any discipline

Tools

WMS

ERP systems

Microsoft Excel

Job description

DHL Supply Chain Malaysia seeks a seasoned Warehouse Operations Lead to drive performance and safety in our Johor Bahru facilities. You will lead teams, plan manpower and equipment, and ensure adherence to policies across the operation.

You will develop staff, act as a trusted advisor to management on warehouse matters, and push continuous improvement in quality, KPI delivery, and cost control. A Diploma or Degree and fluent English are required, with 5–7 years of relevant experience.