Senior Warehouse & Logistics Operations Lead

Adknowledge Asia; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Adknowledge Asia in Kuala Lumpur is seeking a Senior Operations Manager to own end-to-end fulfilment across markets, drive performance, and manage 3PL partners. You will set standards, lead cost improvements and own the reporting layer with BI dashboards.

You will guide cross-functional teams, oversee system rollouts and vendor contracts, and ensure multi-brand operations meet targets. 7+ years in e-commerce operations preferred.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Operations Management or related field.
• Minimum 7 years in e-commerce or fulfilment operations, including at least 3 years leading a team and managing managers or leads.
• Proven experience managing 3PL and warehouse partners as the client, setting SLAs, running reviews and enforcing terms.
• Multi-market or multi-brand operating experience.

Responsibilities

• Own end-to-end fulfilment performance across markets: order-to-delivery reliability, inventory accuracy, returns and stock loss.
• Define and enforce operating standards (SOPs, escalation paths, exception handling) across markets.
• Own the operations reporting layer: metrics, dashboards, trusted numbers, and regular operating reviews.
• Govern 3PL warehouse and logistics partners with commercial terms, SLA regime, penalties and quarterly business reviews.
• Lead partner onboarding, migration and exit with risk planning and clear ownership.

Skills

Leadership

Multi-market ops

Data-driven

Vendor management

Project management

Analytical judgment

Education

Bachelor's degree in Business Administration or related

Tools

Power BI

Excel

SQL

OMS/WMS/ERP

Job description

Adknowledge Asia in Kuala Lumpur is seeking a Senior Operations Manager to own end-to-end fulfilment across markets, drive performance, and manage 3PL partners. You will set standards, lead cost improvements and own the reporting layer with BI dashboards.

You will guide cross-functional teams, oversee system rollouts and vendor contracts, and ensure multi-brand operations meet targets. 7+ years in e-commerce operations preferred.