Senior Telesales & Customer Experience Specialist

Carsome Sdn Bhd

Petaling Jaya

In loco

MYR 28.000 - 47.000

Tempo pieno

7 giorni fa

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Descrizione del lavoro

Carsome Sdn Bhd is seeking a Customer Service Representative in Malaysia to support telesales activities, handle AI chatbot inquiries, and manage customer journeys from inquiry to sale. The role emphasizes high-quality communication, deal promotions, and accurate record-keeping to boost conversions and satisfaction.

The position requires a proactive, sales-oriented individual prepared to work in a fast-paced environment and to cover weekend shifts as needed.

Competenze

High school qualification or equivalent.
At least 1 year of experience in telemarketing or a similar sales role.
Strong English & Bahasa Malaysia verbal and written communication.

Mansioni

Perform outbound calls to persuad customers in the internal database to book online payments for preferred Carsome cars.
Deliver scripted sales talks to describe services or products to potential customers.
Attend customer inquiries with accurate information about Carsome’s used car business and offerings.
Proactively persuade customers to reschedule cancelled appointments.
Inform customers about ongoing deals and promotions to drive conversions.
Deliver a high level of customer satisfaction and contribute to teamwork by achieving results.
Maintain and protect customer interaction records and account details using Carsome tools.