Senior Telco DevOps Lead: Provisioning & CI/CD Platform

StarHub

Petaling Jaya

On-site

MYR 180,000 - 300,000

Full time

14 days+

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Job summary

StarHub seeks a Lead Provisioning DevOps Engineer to own end-to-end DevOps strategy, platform reliability, and release governance for DXP Provisioning platforms. You will drive CI/CD pipelines, Kubernetes architecture, cloud infrastructure, observability, and production operations practices across provisioning, charging, billing, and network activation.

You will lead design reviews, operational readiness, and ensure reliability across CRM, order orchestration, provisioning, charging, billing,

Qualifications

Bachelor's degree in Computer Science, Software Engineering, Telecommunications, or a related field.
6+ years of hands-on experience across DevOps, SRE, platform engineering, software engineering, or telco provisioning/charging operations, with at least 2-3 years in a senior or technical leadership role.
Strong exposure to provisioning systems and/or online charging platforms in a telco environment, such as IN, OCS, PCRF/PCF, HLR/HSS/UDM, CRM/BSS integrations, mediation, balance management, or rating and charging flows.
Strong understanding of end-to-end telco flows across CRM, order management, provisioning, charging, billing, mediation, and network systems.
Hands-on experience supporting production incidents, failed provisioning cases, charging mismatches, reconciliation issues, revenue assurance investigations, SLA breaches, and high-severity escalations.

Responsibilities

Drive DevOps strategy and operating model for DXP Provisioning, CRM/OM, and charging-adjacent platforms, acting as the technical escalation point for complex production issues.
Ensure end-to-end reliability of provisioning and telco customer journeys across CRM, order orchestration, provisioning, charging, billing, mediation, and network activation flows.
Support and improve integrations with telco network and charging systems, including IN/OCS, PCRF/PCF, HLR/HSS/UDM, CRM/BSS, mediation platforms, and external partner APIs.
Lead design reviews and operational readiness for provisioning flow design, order orchestration, service activation, service modification, suspension, restoration, termination, and charging-triggered workflows.
Troubleshoot real-time provisioning and charging issues involving SOAP/REST APIs, middleware, Diameter/CAMEL interfaces, event flows, Kafka-based integrations, and microservices.
Support production incidents, failed provisioning cases, charging mismatches, balance or rating defects, revenue leakage investigations, reconciliation gaps, and high-severity operational escalations.
Architect and govern end-to-end CI/CD pipelines using Jenkins, Pipeline-as-Code, GitLab CI, and GitOps practices such as Argo CD or Flux, enabling safe and repeatable releases.
Lead trunk-based development adoption, automated testing, quality gates, deployment validation, rollback controls, and release safety mechanisms across microservices.
Design and operate multi-cluster Kubernetes platforms such as EKS and OpenShift, including networking, RBAC, scaling, resilience, workload standardization, and platform governance.
Mentor engineers and influence cross-functional teams to improve delivery quality, platform maturity, and production ownership.