Lead DevOps Architect: Telco Platform Reliability

Starhub Ltd

Petaling Jaya

On-site

MYR 180,000 - 300,000

Full time

14 days+

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Job summary

StarHub is seeking a Lead Matrixx DevOps Engineer in Petaling Jaya to own the end-to-end DevOps strategy, platform reliability, and release governance for mission-critical DXP provisioning platforms. You will lead CI/CD pipelines, Kubernetes platform design, cloud infra, observability, and production operations across provisioning, charging, billing, and network activation.

The role requires deep telco domain knowledge and hands-on experience with IN/OCS/PCRF/PCF/UDM, CRM/BSS integrations, and

Qualifications

Bachelor's degree in Computer Science, Software Engineering, Telecommunications, or a related field.
Hands-on experience in DevOps, SRE, platform engineering, or telco provisioning/charging operations.

Responsibilities

Define DevOps strategy and operating model for DXP Provisioning and related platforms, acting as technical escalation point for complex production issues.
Ensure end-to-end reliability of provisioning and telco journeys across CRM, order orchestration, provisioning, charging, billing, mediation, and network activation flows.
Lead design reviews and operational readiness for provisioning flow design, order orchestration, service activation, service modification, suspension, restoration, termination, and charging-triggered workflows.
Architect and govern multi-cluster Kubernetes platforms such as EKS and OpenShift, including networking, RBAC, scaling, resilience, workload standardization, and platform governance.
Govern AWS cloud infrastructure and Infrastructure as Code using Terraform and/or CloudFormation, ensuring security, scalability, cost efficiency, and operational resilience.
Apply SRE practices by defining SLOs/SLIs, improving reliability and performance, leading incident management, and driving structured root-cause analysis and problem management.
Establish observability and operational excellence using Splunk, Prometheus, Grafana, CloudWatch, ELK, alerting, reconciliation dashboards, SLA monitoring, and on-call tooling.
Drive automation for provisioning operations, incident response, reconciliation, environment provisioning, release validation, and platform maintenance.
Contribute to code improvements, architecture reviews, operational governance, engineering standards, runbooks, documentation, and knowledge sharing.
Mentor engineers and influence cross-functional teams to improve delivery quality, platform maturity, and production ownership.