Lead DevOps Engineer

StarHub; Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

StarHub seeks a Lead Provisioning DevOps Engineer to own end-to-end DevOps strategy, platform reliability, and release governance for DXP Provisioning platforms. You will drive CI/CD pipelines, Kubernetes architecture, cloud infrastructure, observability, and production operations practices across provisioning, charging, billing, and network activation.

You will lead design reviews, operational readiness, and ensure reliability across CRM, order orchestration, provisioning, charging, billing,

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Telecommunications, or a related field.
• 6+ years of hands-on experience across DevOps, SRE, platform engineering, software engineering, or telco provisioning/charging operations, with at least 2-3 years in a senior or technical leadership role.
• Strong exposure to provisioning systems and/or online charging platforms in a telco environment, such as IN, OCS, PCRF/PCF, HLR/HSS/UDM, CRM/BSS integrations, mediation, balance management, or rating and charging flows.
• Strong understanding of end-to-end telco flows across CRM, order management, provisioning, charging, billing, mediation, and network systems.
• Hands-on experience supporting production incidents, failed provisioning cases, charging mismatches, reconciliation issues, revenue assurance investigations, SLA breaches, and high-severity escalations.

Responsibilities

• Drive DevOps strategy and operating model for DXP Provisioning, CRM/OM, and charging-adjacent platforms, acting as the technical escalation point for complex production issues.
• Ensure end-to-end reliability of provisioning and telco customer journeys across CRM, order orchestration, provisioning, charging, billing, mediation, and network activation flows.
• Support and improve integrations with telco network and charging systems, including IN/OCS, PCRF/PCF, HLR/HSS/UDM, CRM/BSS, mediation platforms, and external partner APIs.
• Lead design reviews and operational readiness for provisioning flow design, order orchestration, service activation, service modification, suspension, restoration, termination, and charging-triggered workflows.
• Troubleshoot real-time provisioning and charging issues involving SOAP/REST APIs, middleware, Diameter/CAMEL interfaces, event flows, Kafka-based integrations, and microservices.
• Support production incidents, failed provisioning cases, charging mismatches, balance or rating defects, revenue leakage investigations, reconciliation gaps, and high-severity operational escalations.
• Architect and govern end-to-end CI/CD pipelines using Jenkins, Pipeline-as-Code, GitLab CI, and GitOps practices such as Argo CD or Flux, enabling safe and repeatable releases.
• Lead trunk-based development adoption, automated testing, quality gates, deployment validation, rollback controls, and release safety mechanisms across microservices.
• Design and operate multi-cluster Kubernetes platforms such as EKS and OpenShift, including networking, RBAC, scaling, resilience, workload standardization, and platform governance.
• Mentor engineers and influence cross-functional teams to improve delivery quality, platform maturity, and production ownership.

Skills

DevOps

SRE

Kubernetes

CI/CD

Cloud

Java

Spring Boot

PostgreSQL

Terraform

Python

Shell

Education

Bachelor's degree in Computer Science or related field

Tools

Jenkins

GitLab CI

Argo CD

OpenShift

EKS

Terraform

CloudFormation

Job description

As a Lead Provisioning DevOps Engineer at StarHub, you will own the end-to-end DevOps strategy, platform reliability, and release governance for mission-critical DXP Provisioning platforms. You will lead the design and evolution of CI/CD pipelines, Kubernetes platform architecture, cloud infrastructure, observability, and production operations practices that support high-volume telco customer journeys across provisioning, charging, billing, and network activation.

This role requires strong working knowledge of end-to-end telco flows, including CRM -> Order Management -> Provisioning -> Charging -> Network, and hands-on exposure to provisioning or online charging environments such such as IN, OCS, PCRF/PCF, UDM, HLR/HSS, CRM/BSS integrations, mediation, balance management, and rating or charging flows. You will work across engineering, operations, product, vendor, and business teams to ensure customer-impacting journeys are delivered safely, monitored effectively, and operated with a strong RCA and revenue-assurance mindset.

The role goes beyond execution. You will drive DevOps best practices, establish SRE capabilities, improve production stability, and guide engineers in delivering faster, safer, and more reliable platform changes across high-availability telco environments.

Key responsibilities

Drive DevOps strategy and operating model for DXP Provisioning, CRM/OM, and charging-adjacent platforms, acting as the technical escalation point for complex production issues.

Ensure end-to-end reliability of provisioning and telco customer journeys across CRM, order orchestration, provisioning, charging, billing, mediation, and network activation flows.

Support and improve integrations with telco network and charging systems, including IN/OCS, PCRF/PCF, HLR/HSS/UDM, CRM/BSS, mediation platforms, and external partner APIs.

Lead design reviews and operational readiness for provisioning flow design, order orchestration, service activation, service modification, suspension, restoration, termination, and charging-triggered workflows.

Troubleshoot real-time provisioning and charging issues involving SOAP/REST APIs, middleware, Diameter/CAMEL interfaces, event flows, Kafka-based integrations, and microservices.

Support production incidents, failed provisioning cases, charging mismatches, balance or rating defects, revenue leakage investigations, reconciliation gaps, and high-severity operational escalations.

Architect and govern end-to-end CI/CD pipelines using Jenkins, Pipeline-as-Code, GitLab CI, and GitOps practices such as Argo CD or Flux, enabling safe and repeatable releases.

Lead trunk-based development adoption, automated testing, quality gates, deployment validation, rollback controls, and release safety mechanisms across microservices.

Design and operate multi-cluster Kubernetes platforms such as EKS and OpenShift, including networking, RBAC, scaling, resilience, workload standardization, and platform governance.

Mentor engineers and influence cross-functional teams to improve delivery quality, platform maturity, and production ownership.

About you

Bachelor's degree in Computer Science, Software Engineering, Telecommunications, or a related field.

6+ years of hands-on experience across DevOps, SRE, platform engineering, software engineering, or telco provisioning/charging operations, with at least 2-3 years in a senior or technical leadership role.

Strong exposure to provisioning systems and/or online charging platforms in a telco environment, such as IN, OCS, PCRF/PCF, HLR/HSS/UDM, CRM/BSS integrations, mediation, balance management, or rating and charging flows.

Strong understanding of end-to-end telco flows across CRM, order management, provisioning, charging, billing, mediation, and network systems.

Hands-on experience supporting production incidents, failed provisioning cases, charging mismatches, reconciliation issues, revenue assurance investigations, SLA breaches, and high-severity escalations.

Strong proficiency in Java and Spring Boot, with hands-on experience supporting microservices-based and distributed architectures.

Good understanding of APIs, middleware, orchestration patterns, event-driven integrations, SOAP/REST services, Kafka, and real-time integration troubleshooting.

Advanced hands-on experience with Kubernetes (preferably EKS and/or OpenShift), Helm, CI/CD platforms (Jenkins or GitLab CI), AWS cloud services, Infrastructure as Code (Terraform and/or CloudFormation), and observability tools (Splunk, Grafana, Prometheus, CloudWatch, ELK).

Strong SQL skills with hands-on PostgreSQL administration, query analysis, and performance tuning experience.

Proficiency in Python and shell scripting for automation, operational tooling, and platform maintenance.

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