Senior Technical Sales Manager - Key Accounts Growth

DKSH Management Ltd.; Malaysia; On-site; MYR 90,000 - 140,000; Full time

Job summary

DKSH Management Ltd. in Malaysia is seeking a Manager, Technical Sales to drive key account performance and sustainable growth within the Performance Materials division.

You will manage strategic relationships, pursue new business opportunities, and translate market intelligence into focused sales outcomes. The role requires a Bachelor’s degree in Food Science or related field with 3–5 years in technical sales and 2–3 years in a managerial capacity.

Qualifications

• Bachelor's degree or higher in Food Science or a related field.
• Minimum 3–5 years of experience in a similar technical sales role.
• Minimum 2–3 years of experience in a managerial capacity.
• Knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life and storage standards.
• Excellent communication, negotiation and interpersonal skills with the ability to engage stakeholders at all levels.
• Strong organizational and time management skills with the ability to handle multiple priorities, work under pressure and meet deadlines consistently.
• Demonstrated sense of ownership and accountability, with a proactive, problem-solving mindset and a bias for prompt and decisive action.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Manage key customer accounts and relationships with consistency and professionalism, ensuring sales objectives are met and customer satisfaction is maintained.
• Monitor the achievement of sales targets and proactively identify and propose business development plans across priority customers, key projects, and untapped customer segments.
• Conduct market surveys and analyze competitor trends, customer developments, and industry challenges to support informed commercial decision-making.
• Deliver regular and accurate sales forecasting and variance analysis to ensure budget achievement and operational alignment.
• Keep management informed through timely submission of activity and results reports, including daily call reports, weekly work plans, and monthly and annual performance analyses.
• Monitor competitive activity by gathering current marketplace intelligence on pricing, products, delivery schedules and merchandising approaches.
• Develop and grow commercial relationships with assigned key industrial customers while actively prospecting for new accounts to strengthen market penetration.
• Conduct targeted customer visits to promote products and provide structured feedback to the business and suppliers on customer responses and market activity.
• Manage the project pipeline via Customer Relationship Management (CRM) systems to convert new business opportunities into commercial success.
• Resolve customer complaints by investigating root causes, developing solutions, and presenting clear recommendations to management.
• Administrative duties and coordination tasks as required.

Skills

Communication

Negotiation

Interpersonal skills

Organizational skills

Time management

Problem-solving

Education

Bachelor's degree in Food Science or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

DKSH Management Ltd. in Malaysia is seeking a Manager, Technical Sales to drive key account performance and sustainable growth within the Performance Materials division.

You will manage strategic relationships, pursue new business opportunities, and translate market intelligence into focused sales outcomes. The role requires a Bachelor’s degree in Food Science or related field with 3–5 years in technical sales and 2–3 years in a managerial capacity.