Senior Technical Lead

FUJIFILM (Malaysia) Sdn Bhd; Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Medical Miscellaneous allowance

Dental Group Hospital Insurance

Group Personal Accident

Job summary

FUJIFILM Malaysia Sdn Bhd is seeking a Senior Technical Lead to provide senior-level technical support, implementation, integration and troubleshooting for Medical IT solutions including PACS, RIS, VNA and CVIS. You will own complex technical matters, guide engineers and coordinate with customers and regional/global teams to ensure successful deployments.

The role requires 3+ years in healthcare imaging projects, strong communication, problem solving and documentation skills, and willingness to

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Biomedical Engineering, Healthcare Informatics or equivalent.
• Minimum 3 years' experience implementing healthcare imaging solutions.
• Experience with PACS, RIS, 3D or Enterprise Imaging.
• Experience in customer-facing implementation.
• Knowledge of Synapse Enterprise Imaging, DICOM workflow, HL7, Windows Server Storage, Virtualization, Networking, & Infrastructure and clinical workflow preferred.
• Strong communication, coordination, problem solving, training, presentation and documentation skills.

Responsibilities

• Lead technical implementation, configuration, upgrade and migration activities for Medical IT solutions.
• Configure, test and troubleshoot integrations involving DICOM, HL7 and related systems.
• Act as a senior escalation point for complex technical and system issues, coordinating with regional/global teams.
• Provide technical guidance to engineers and mentor junior staff in troubleshooting and architecture.
• Prepare and maintain system architecture and network diagrams, installation and configuration records, and technical handover documentation.

Skills

Customer communication

Project coordination

Problem solving

Application troubleshooting

Training & presentation

Team collaboration

Documentation

Education

Diploma/Bachelor's in IT, Biomedical Eng, Healthcare Informatics or equivalent

Job description

The Senior Technical Lead is responsible for providing senior-level technical support, implementation, integration, and troubleshooting for Medical IT solutions, including PACS, RIS, VNA, CVIS and related healthcare systems. This role serves as a key technical reference within the team, taking ownership of complex technical matters, supporting project delivery, and providing guidance to engineers. The Senior Technical Lead will also work closely with customers, vendors and regional/global support teams to ensure systems are implemented and supported effectively.

Job Responsibilities

1. Project Implementation Support:

Lead technical implementation, configuration, upgrade and migration activities for Medical IT solutions.

Support installation and commissioning of servers, storage, virtualization, database and related infrastructure.

Review technical requirements and identify risks, dependencies or implementation issues.

Support UAT, go-live and post-go-live stabilization activities.

Ensure assigned technical activities are completed according to project timelines.

2. System Integration:

Configure, test and troubleshoot integrations involving DICOM, DICOM Modality Worklist, HL7 ADT/ORM/ORU, HIS/RIS/PACS, VNA, CVIS and other third‑party clinical systems.

Coordinate with hospital IT teams, HIS vendors, modality vendors and other external parties during integration activities.

Analyse application and interface logs to identify and resolve integration issues.

3. Advanced Technical Support:

Act as a senior escalation point for complex technical and system‑related issues.

Perform troubleshooting and root‑cause analysis for application, infrastructure, database, storage, network and integration issues.

Coordinate with Fujifilm regional/global support teams and third‑party vendors when escalation is required.

Recommend corrective and preventive actions for recurring issues.

Support critical incidents and system recovery when required.

4. Technical Leadership & Mentoring:

Provide technical guidance to engineers on implementation, troubleshooting and system architecture.

Coach junior and mid‑level engineers in resolving technical issues.

Conduct internal knowledge‑sharing and technical training where required.

Support the development of technical SOPs, checklists and best practices.

Promote stronger technical ownership and structured troubleshooting within the team.

5. Technical Documentation:

Prepare and maintain system architecture and network diagrams, installation and configuration records, interface documentation, upgrade and migration plans, troubleshooting records, and technical handover documentation.

Ensure documentation is updated following major system or configuration changes.

Provide technical advice and recommendations to customers.

Work closely with hospital IT teams, users, vendors and internal stakeholders.

Communicate technical issues clearly and professionally.

Escalate project, commercial or scope‑related matters to the Assistant Manager / Manager – Project & Technical where appropriate.

Provide technical input for tenders, proposals and solution designs.

Review customer technical requirements and recommend suitable system architecture.

Support technical discussions, site assessments and solution presentations.

Identify technical assumptions, risks and dependencies during solution planning.

Job Requirements

Candidates must possess diploma or Bachelor's Degree in Information Technology, Biomedical Engineering, Healthcare Informatics or equivalent.

Minimum 3 years' experience implementing healthcare imaging solutions.

Experience with PACS, RIS, 3D, or Enterprise Imaging.

Experience in customer‑facing implementation.

Preferably candidate with experience/knowledge in Synapse Enterprise Imaging, DICOM workflow, HL7, Windows Server Storage, Virtualization, Networking, & Infrastructure and clinical workflow.

Good in customer communication, project coordination, problem solving, application troubleshooting, training & presentation, team collaboration, and documentation.

Willingness to travel and support offsite deployments.

Flexibility for after‑hours support during critical implementations.

Household Goods & Appliances Manufacturing 101-1,000 employees

FUJIFILM Malaysia, a wholly‑owned subsidiary of FUJIFILM Asia Pacific Pte. Ltd., Singapore is well established with wide ranging products such as photo and electronic imaging, data storage media, graphic arts, medical, information systems and life science products for 30 years in Malaysia.

Fujifilm’s main objective is to enhance customer relationships and serve all needs of Malaysian market to deliver higher customer satisfaction. Fujifilm is a forward looking organisation with a broad range of business activities that aims to exploit innovations in advanced technologies to maintain its leading position at the forefront of the imaging and information solution industries.

Perks and benefits

• Medical Miscellaneous allowance
• Dental Group Hospital Insurance
• Group Personal Accident