Team Leader - HR Shared Services

FUJIFILM Business Innovation Malaysia Sdn. Bhd.; Petaling Jaya; On-site; MYR 90,000 - 140,000; Full time

Job summary

FUJIFILM Business Innovation Malaysia Sdn. Bhd. is seeking a seasoned HR Transaction Services lead to own onboarding and offboarding for enrolled subsidiaries, ensuring KPIs and SLAs are met while maintaining accurate records.

The role drives process improvement, leverages HRIS and PRIME System, coordinates with vendors and finance, and develops the team to deliver reliable, compliant HR services across the organization.

Qualifications

• 5+ years of experience in HR Operations / HR Services / HR Transaction Services.
• Strong knowledge of HRMS and Time & Attendance systems.
• Experience leading HR operational activities with diverse stakeholders.

Responsibilities

• Lead HRSSC HR Transaction Services team to onboard/offboard employees and meet KPIs and SLAs.
• Maintain accurate personnel records in HRIS, payroll platforms and compliance databases.
• Develop and optimize HR transaction processes for operational excellence.
• Collaborate with leadership to align HR transaction services with business direction.
• Manage audits, vendor resolutions and issue escalations.
• Maintain PRIME System functionality and documentation.
• Train and develop team members; monitor productivity and work-life balance.
• Coordinate with finance to ensure accurate ledgers and vendor payments.
• Ensure compliance with labour regulations and internal policies.
• Monitor contract renewals with HR vendors.

Skills

HR Operations

HR Transaction Services

Leadership

Stakeholder management

HRIS

Time & Attendance

Education

Degree in Human Resources or related

Tools

HRMS

TIME & ATTENDANCE systems

PRIME System

Job description

Lead, drive and manage HRSSC HR Transaction – Employee Life on-boarding & off-boarding for enrolled subsidiaries, ensure all defined HR Transaction Services’ deliverables, KPIs and SLAs are always met.

To sure the accurate personnel records maintained in HRIS system, payroll platforms & compliance database.

Ensure proper use of processes and systems to deliver accurate and timely services while complying to defined policies, rules and regulations.

Understand company business direction, work with leadership team to define and transform HRSSC HR Transaction Services into operating model that aligns with business direction.

Review, assess and manage HRSSC HR Transaction Services Team’s productivity to ensure team members’ productivity are optimized with the right work-life balance.

Develop / implement / standardize / enhance / streamline / harmonize HR transaction processes to achieve operational excellence.

Explore and implement technologies / functionalities that could enable effective and efficient HR transaction processing.

Manage and resolve issue / problem / escalations from stakeholders by identifying root-cause, developing resolutions, and deploying resolutions to address the issue / problem / escalations. Review resolutions provided by vendor and ensure issues are permanently fixed; else a feasible workaround is developed. Escalate HR Transaction Services issues / problems that cannot be resolved at operations level to leadership team to seek for immediate attention and action to resolve.

Work with HRSSC Service Quality Control to develop and maintain proper HR Transaction Services documentations, ensure all information are reviewed, kept up-to-date and always made available.

Continuously develop, review and update HRSSC HR Transaction Services Catalogue and Scope Of Work (SOW) to ensure HRSSC HR Transaction Services are clearly defined at-all-time.

Attend and manage the audit exercise triggered by internal and external audit teams.

Assess, train, coach and develop HRSSC HR Transaction Services team members to ensure knowledges and skills are retained and improved. Identify talents within HRSSC HR Transaction Services Team and ensure talents are developed.

Monitor HRSSC vendor’s contract renewal deadlines / expiry dates to initiate timely follow-ups.

Compliance: Ensure all contracts and related records meet current labor regulations and internal company policies.

Vendor Invoicing: Process, verify, and track supplier invoices, purchase requests, and service related to HR programs.

Finance Coordination: Reconcile HR-related expenses and coordinate closely with the finance/payroll department to ensure accurate ledger entries and timely vendor payments.

Budget Tracking: Assist in monitoring operational expenditures against allocated departmental budgets.

PRIME System

Ensure proper maintenance of PRIME System to ensure system is made available at-all-time without system defects to support business operations.

Continuous review and assessment of PRIME System’s structure, streamline system’s structure to ensure PRIME System is user-friendly and easy-to-use.

Continuous review and assessment of PRIME System’s functionality, work with HRIS and vendor(s) to explore and implement functions that could improve operations productivity, effectiveness and efficiency.

Continuous review and maintenance of PRIME system’s accesses, ensured accesses are reviewed and maintained as per defined requirements and schedule.

Work with HRSSC Service Quality Control to develop and maintain proper PRIME System related documentations, ensure all information are reviewed, kept up-to-date and always made available.

Attend to ISMS requirements and work with HRIS to ensure all ISMS concerns are addressed.

Attend and manage the audit exercise triggered by internal and external audit teams

Job Requirements:

Degree in Human Resources, Business Administration, or related discipline

Minimum of 5 years of experiences as HR Operations / HR Services / HR Transaction Services (Employee onboarding & Off boarding)

Strong knowledge of HRMS and Time & Attendance systems

Proven experience leading HR operational activities and working with diverse stakeholders, vendors, and regional teams.

Strong analytical, organizational, and problem-solving skills.

Unlock job insights

Want to join a market leader in Business Equipment and Document Management Systems?

FUJIFILM Business Innovation is a leading company in the Document Services & Communications field, offering solutions and services to help customers resolve their business challenges. Underlying our solutions and services are our world‑class office multifunction devices (MFD's), printers and production printers that we develop and manufacture for worldwide distribution.

A history of Innovation

In terms of innovation, FUJIFILM Business Innovation is no stranger, especially to the corporate sector. Spending an average of US$1.7 billion every year on research and development, new methods are conceived for creating, editing, copying, printing and transmitting information that is persuasive, useful and necessary for business processes to become more effective and efficient.

Extensive Product Range

With the industry’s broadest selection of hardware, software and services, FUJIFILM Business Innovation has led the way in enabling the sharing of ideas, knowledge and documents through easy conversion of these to an electronic format.

Customer Focus & Service Capability

FUJIFILM Business Innovation does not only sell products but also strives to help its customers to better utilize their knowledge of these products. As such, we take time to understand our customers’ work environment – people, processes and workflow – and then create solutions that uniquely fit their businesses, with the objective of optimizing knowledge sharing. Customer Satisfaction is pivotal to the Company’s business through the introduction of superior products and services that guarantee full satisfaction. FUJIFILM Business Innovation delivers the efficiency that customers have come to recognize and expect.

FUJIFILM Business Innovation is committed to developing 'greener' products that are better for the environment. We are ISO14001 certified.

We always felt a strong sense of pride in giving back to the community. By going back to basics, FUJIFILM Business Innovation Malaysia has constantly been supporting the local and regional community through its various charitable efforts. We find that the best way for us to reach out and assimilate deep into the hearts of all Malaysians is to think globally and act locally.

Want to join a market leader in Business Equipment and Document Management Systems?

FUJIFILM Business Innovation is a leading company in the Document Services & Communications field, offering solutions and services to help customers resolve their business challenges. Underlying our solutions and services are our world‑class office multifunction devices (MFD's), printers and production printers that we develop and manufacture for worldwide distribution.

A history of Innovation

In terms of innovation, FUJIFILM Business Innovation is no stranger, especially to the corporate sector. Spending an average of US$1.7 billion every year on research and development, new methods are conceived for creating, editing, copying, printing and transmitting information that is persuasive, useful and necessary for business processes to become more effective and efficient.

Extensive Product Range

With the industry’s broadest selection of hardware, software and services, FUJIFILM Business Innovation has led the way in enabling the sharing of ideas, knowledge and documents through easy conversion of these to an electronic format.

Customer Focus & Service Capability

FUJIFILM Business Innovation does not only sell products but also strives to help its customers to better utilize their knowledge of these products. As such, we take time to understand our customers’ work environment – people, processes and workflow – and then create solutions that uniquely fit their businesses, with the objective of optimizing knowledge sharing. Customer Satisfaction is pivotal to the Company’s business through the introduction of superior products and services that guarantee full satisfaction. FUJIFILM Business Innovation delivers the efficiency that customers have come to recognize and expect.

FUJIFILM Business Innovation is committed to developing 'greener' products that are better for the environment. We are ISO14001 certified.

We always felt a strong sense of pride in giving back to the community. By going back to basics, FUJIFILM Business Innovation Malaysia has constantly been supporting the local and regional community through its various charitable efforts. We find that the best way for us to reach out and assimilate deep into the hearts of all Malaysians is to think globally and act locally.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.