Senior Tech Account Manager - IT Infra & Managed

S SQUAD SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

S SQUAD SDN. BHD. is seeking a Client Success Manager/AM to oversee enterprise customers and ensure successful delivery of cybersecurity and managed IT services.

The role emphasizes strong relationships with IT, Cybersecurity, Infrastructure and management teams, with end-to-end service ownership from onboarding to steady-state operations. The ideal candidate has 5–7 years in Technical Account Management or related fields, with deep knowledge of SLA/KPI, incident management and cross-functional

Qualifications

• 5–7 years of experience in Technical Account Management, Service Delivery, or related fields.
• Strong enterprise customer-facing and stakeholder management experience.
• Good understanding of Cybersecurity, Cloud, Network and Managed Security Services.
• Familiarity with SLA/KPI, Incident, Change and Service Management processes.

Responsibilities

• Serve as the primary technical and service contact for assigned customers.
• Build and maintain relationships with customer IT, Cybersecurity, Infrastructure, Cloud and management teams.
• Own the end-to-end customer service experience from onboarding through steady-state operations.
• Coordinate with SOC, Network Security, Cloud, Infrastructure, Service Desk and Engineering teams to ensure service delivery.

Skills

Technical Account Management

Stakeholder Management

Cybersecurity

IT Services

Cloud & Infrastructure understanding

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

CRM Systems

Job description

S SQUAD SDN. BHD. is seeking a Client Success Manager/AM to oversee enterprise customers and ensure successful delivery of cybersecurity and managed IT services.

The role emphasizes strong relationships with IT, Cybersecurity, Infrastructure and management teams, with end-to-end service ownership from onboarding to steady-state operations. The ideal candidate has 5–7 years in Technical Account Management or related fields, with deep knowledge of SLA/KPI, incident management and cross-functional