Senior Team Lead – Banking Operations & Performance

United Overseas Bank (Malaysia) Bhd; Kepong; On-site; MYR 72,000 - 100,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd in Malaysia seeks a capable Team Leader to mentor and guide a high-performing team in daily banking operations. You will oversee workflows, monitor performance, and drive process improvements while ensuring strict regulatory compliance.

The role requires a Bachelor's degree in Business/Finance/Banking and 3–5 years in banking with leadership experience. Strong communication, problem-solving skills, and MS Office proficiency are essential.

Qualifications

• Bachelor's degree in Business, Finance, Banking.
• 3–5 years in banking with 1–2 years in a supervisory or team leadership role.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with regulatory requirements and compliance in Malaysian banking.

Responsibilities

• Motivate, coach, and manage a team of individuals, fostering a high-performance culture.
• Oversee daily operations and workflow, ensuring adherence to procedures and SLAs.
• Monitor team performance, identify areas for improvement, and implement actions.
• Conduct regular team meetings, performance reviews, and provide feedback.
• Handle complex customer inquiries and escalations, ensuring resolution.
• Ensure compliance with internal policies, regulatory requirements, and risk guidelines.
• Identify training needs and facilitate development opportunities for team members.
• Contribute to development and implementation of processes to enhance operational efficiency.
• Prepare and present performance reports to senior management.

Skills

Leadership

Team Management

Communication

Regulatory Knowledge

Problem-Solving

MS Office

Education

Bachelor's degree in Business, Finance, Banking

Tools

Microsoft Office Suite

Job description

United Overseas Bank (Malaysia) Bhd in Malaysia seeks a capable Team Leader to mentor and guide a high-performing team in daily banking operations. You will oversee workflows, monitor performance, and drive process improvements while ensuring strict regulatory compliance.

The role requires a Bachelor's degree in Business/Finance/Banking and 3–5 years in banking with leadership experience. Strong communication, problem-solving skills, and MS Office proficiency are essential.