Branch Service & Operations Manager

UOB; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Service Manager to lead a branch team, delivering exceptional customer service and driving operational efficiency. You will set service standards, coach staff, and align daily operations with the bank's objectives.

Based in Malaysia, the role focuses on managing service delivery within the designated area and enhancing customer experiences, while supporting branch performance and strategic goals.

Responsibilities

• The Service Manager is responsible for ensuring the delivery of exceptional customer service and operational efficiency within a branch or designated service area. This role involves leading and motivating a team, implementing service standards, and contributing to the bank's overall customer satisfaction and business objectives.

Job description

United Overseas Bank (Malaysia) Bhd is seeking a Service Manager to lead a branch team, delivering exceptional customer service and driving operational efficiency. You will set service standards, coach staff, and align daily operations with the bank's objectives.

Based in Malaysia, the role focuses on managing service delivery within the designated area and enhancing customer experiences, while supporting branch performance and strategic goals.