VP, Team Leader, Emerging Enterprise

2201 United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a capable leader to manage a banking operations team in Kuala Lumpur. The role focuses on coaching, daily oversight, and delivering service excellence to customers while ensuring compliance with internal policies and regulatory requirements.

The ideal candidate has a Bachelor’s degree in Business, Finance, Banking or related field, plus 3–5 years in banking with supervisory exposure. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree in Business, Finance, Banking, or a related field.
• 3-5 years of banking experience, with 1-2 years in a supervisory or team leadership role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of banking products, services and regulatory compliance.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Motivate, coach, and manage a team of individuals, fostering a high-performance culture.
• Oversee daily operations and workflow, ensuring adherence to procedures and SLAs.
• Monitor team performance, identify areas for improvement, and implement actions.
• Conduct regular team meetings, performance reviews, and provide feedback.
• Handle complex customer inquiries and escalations, ensuring satisfactory resolution.
• Ensure compliance with internal policies, regulatory requirements, and risk guidelines.
• Identify training needs and facilitate professional development for team members.
• Contribute to new processes and initiatives to enhance operational efficiency.
• Prepare and present performance reports to senior management.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor's degree in Business, Finance, Banking, or a related field

Tools

Microsoft Office Suite

Job description

Company

2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Job Description

• Motivate, coach, and manage a team of individuals, fostering a high-performance culture.
• Oversee daily operations and workflow, ensuring adherence to established procedures and service level agreements.
• Monitor team performance, identify areas for improvement, and implement corrective actions.
• Conduct regular team meetings, performance reviews, and provide constructive feedback.
• Handle complex customer inquiries and escalations, ensuring satisfactory resolution.
• Ensure compliance with all internal policies, regulatory requirements, and risk management guidelines.
• Identify training needs and facilitate professional development opportunities for team members.
• Contribute to the development and implementation of new processes and initiatives to enhance operational efficiency.
• Prepare and present performance reports to senior management.

Job Qualifications

• Bachelor's degree in Business, Finance, Banking, or a related field.
• Minimum of 3-5 years of experience in the banking industry, with at least 1-2 years in a supervisory or team leadership role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of banking products, services, and operational processes.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Proficiency in Microsoft Office Suite.
• Familiarity with regulatory requirements and compliance standards within the Malaysian banking sector.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today.

Career Site: UOB Career site