Senior Supply Chain & Logistics Lead – Customer Service

Xepa-Soul Pattinson (Malaysia) Sdn Bhd

Malacca City

On-site

MYR 90,000 - 120,000

Full time

4 days ago

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Job summary

Xepa-Soul Pattinson (Malaysia) Sdn Bhd invites a Senior Supply Chain Executive to lead order fulfilment, customer service and logistics in Melaka. You will coordinate with sales, production planning, QA, procurement and warehousing to fulfil customer demand.

The role requires a Degree or Diploma and at least five years in customer service, supply chain, distribution or logistics within manufacturing, pharma or trading environments. Proficiency in English and Bahasa Malaysia is essential.

Qualifications

A Degree/Diploma or equivalent.
Five or more years of relevant experience in customer service, supply chain, demand planning, distribution or logistics in a manufacturing, pharmaceutical or trading environment.
Experience coordinating with international suppliers, customers and cross-functional teams across different markets is an advantage.
Knowledge of supplier agreements, Incoterms, minimum order quantities (MOQs), international shipments and supplier lead-time management is an advantage.
Ability to read, write and converse in English and Bahasa Malaysia.

Responsibilities

Manage customer orders and coordinate order fulfilment activities to ensure timely and accurate delivery of products.
Act as the key contact point for customers, handling enquiries, requests, complaints, and service-related matters professionally and effectively.
Coordinate with internal departments and external stakeholders to resolve operational issues and ensure customer requirements are met.
Monitor order status, stock availability, and delivery commitments, and provide timely updates to customers.
Coordinate domestic and international shipment arrangements and ensure the timely execution of logistics activities.
Liaise with logistics service providers, transporters, shipping agents, and regulatory authorities to support distribution operations.
Manage shipping documentation, permits, insurance requirements, and other logistics-related records.
Monitor shipment performance and address any delivery discrepancies, delays, or operational issues.
Collaborate with Production Planning, Procurement, QA, QC, Warehousing, and Commercial teams to ensure product availability and fulfilment of customer demand.
Monitor inventory levels and coordinate replenishment, release, and distribution activities to support business requirements.
Support demand and supply planning activities to maintain effective inventory management and service levels.
Coordinate supply arrangements and order fulfilment activities with local and international suppliers for externally sourced products.
Manage supplier communications relating to orders, forecasts, deliveries, lead times, and supply commitments.
Monitor supplier performance and supply continuity, and coordinate corrective actions to mitigate supply risks and disruptions.
Support demand forecasting, sales planning, and revenue achievement through effective supply chain coordination and performance monitoring.
Ensure compliance with applicable company policies, SOPs, quality standards, regulatory requirements, and GDP/GMP where applicable.
Maintain and update relevant procedures, records, and documentation to support operational effectiveness and audit readiness.
Analyze operational performance, identify improvement opportunities, and recommend initiatives to enhance customer service, supply chain efficiency, and cost effectiveness.
Prepare and maintain operational reports, performance metrics, and management information as required.
Immediately report any abnormalities, deviations, or risks that may impact product quality, safety, regulatory compliance, or business operations.