Customer Service & Demand Planning Lead

NS BlueScope; Kapar; On-site; MYR 120,000 - 180,000; Full time

Job summary

NS BlueScope Kapar, Malaysia, seeks a Demand & Customer Service Manager to lead the order fulfilment team and enhance customer experience. You will drive delivery and leadtime performance, develop inventory models, and push continuous improvement across demand planning and service processes.

The role requires a degree in Business Administration and at least eight years in Demand Planning/Customer Service/Supply Chain, with five years in a managerial capacity.

Qualifications

• Degree in Business Administration or related discipline.
• Experience in Demand Planning/Customer Service/Supply Chain, with leadership experience.
• Customer-focused with ability to lead diverse teams.

Responsibilities

• Lead and develop the Customer Service team to ensure order fulfilment excellence.
• Drive delivery performance and leadtime improvements.
• Develop robust inventory models and continuous process improvements.
• Provide leadership and develop team capability and competency.
• Perform regular customer visits to understand market needs and drive service solutions.
• Develop demand forecasts and support S&OP processes.

Skills

Customer service

Demand planning

Forecasting

Leadership

Team management

Education

Bachelor degree in Business Administration

Job description

NS BlueScope Kapar, Malaysia, seeks a Demand & Customer Service Manager to lead the order fulfilment team and enhance customer experience. You will drive delivery and leadtime performance, develop inventory models, and push continuous improvement across demand planning and service processes.

The role requires a degree in Business Administration and at least eight years in Demand Planning/Customer Service/Supply Chain, with five years in a managerial capacity.