Customer Success & Fulfillment Executive

NS BlueScope; West Coast Division; On-site; MYR 42,000 - 78,000; Full time

Job summary

NS BlueScope is seeking a proactive Customer Service Executive in Malaysia to be the frontline for order management, fulfilment, invoicing and customer inquiries. You will collaborate with sales, logistics and finance to ensure accurate data, timely deliveries and a positive customer experience.

You should have a Diploma or Degree and at least 3 years in customer service or supply chain roles. Strong communication, organisational and teamwork skills are essential, with ERP familiarity considered

Qualifications

• Diploma or degree in any discipline.
• Minimum 3 years in customer service, order fulfilment, or supply chain roles.
• Strong customer service orientation and a customer-focused mindset.
• Good organisational, multitasking, and time management skills.

Responsibilities

• Serve as primary contact for order management and fulfilment.
• Manage customer accounts and profiles to understand needs.
• Oversee end-to-end order fulfilment from entry to invoicing.
• Coordinate with internal departments for timely resolution of issues.
• Monitor and achieve customer service KPIs and targets.
• Build strong customer relationships to drive satisfaction and loyalty.
• Gather customer feedback and identify improvement opportunities.
• Provide operational insights and recommendations to support decisions.
• Support projects and initiatives as assigned by management.

Skills

Customer service

Order fulfilment

Communication

Time management

Teamwork

Education

Diploma or Degree

Tools

ERP systems

Job description

NS BlueScope is seeking a proactive Customer Service Executive in Malaysia to be the frontline for order management, fulfilment, invoicing and customer inquiries. You will collaborate with sales, logistics and finance to ensure accurate data, timely deliveries and a positive customer experience.

You should have a Diploma or Degree and at least 3 years in customer service or supply chain roles. Strong communication, organisational and teamwork skills are essential, with ERP familiarity considered