Senior Specialist, IT Operations

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

TNG Digital Sdn Bhd in Kuala Lumpur, Malaysia, is hiring a Senior Specialist, IT Operations to lead the IT operations team and ensure secure, scalable tech services across the organization.

The role focuses on device and asset management, AD/GPO administration, Microsoft 365 optimization, patch management, and governance of IT processes, with responsibilities to drive efficiency and align IT with business needs.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field required.
• 7+ years in IT operations with at least 3 years in a leadership or senior role.
• Strong knowledge of Microsoft 365, security/compliance, and patch management.

Responsibilities

• Lead IT operations including device management and asset inventory.
• Oversee AD, GPOs, user access reviews, and security controls.
• Develop and document IT support processes and policies.
• Mentor a team of IT professionals to maintain high performance.
• Coordinate with vendors and manage licenses for collaboration tools.

Skills

Leadership

Vendor management

Project management

Communication

Automation

Microsoft 365

Digital workplace

Education

Bachelor's degree in Computer Science or IT

Tools

Active Directory

SharePoint

Exchange Online

Power Automate

Microsoft 365

Patch management tools

ITIL

Job description

# Senior Specialist, *IT Operations*Kuala Lumpur, MalaysiaPermanent#### Duties & Responsibilities* Manage user desktops, notebooks, mobile devices, and workstation asset inventory.* Manage new computer setup with DLP configuration and standard baseline image.* Administer and maintain Microsoft Active Directory users and group policies.* Manage user access reviews, ensuring timely reporting and compliance.* Develop, document, and implement IT support processes and operational policies.* Lead and manage a team of IT professionals, providing clear direction and support to maintain high team performance.* Conduct regular system audits and health checks to identify issues, ensure compliance, and implement preventive/corrective actions.* Oversee onboarding/offboarding processes and system access lifecycle management.* Manage and oversee patch management processes, ensuring timely updates for operating systems, applications, and third-party software across all endpoints and servers.* Continuously evaluate and optimize the use of Microsoft 365 ecosystem, including tools like Copilot, Power Automate, Stream, OneDrive, SharePoint, Teams, and other modern collaboration services.* Stay updated on Microsoft’s latest digital workplace offerings and proactively identify opportunities for internal adoption and productivity gains.* Act as the internal subject matter expert for Microsoft-related collaboration tools and lead organization-wide improvement initiatives.* Engage with business units to understand pain points and propose technology-driven collaboration solutions.* Coordinate with vendors, manage licenses, and monitor the effectiveness of collaboration solutions in use.#### Requirements* Bachelor's degree in Computer Science, Information Technology, or related field.* 7+ years of experience in IT operations, with at least 3 years in a leadership or senior technical role.* Reasonable technical proficiency in hardware, networking, endpoint management, and infrastructure services.* Proven experience with Microsoft 365 suite, especially in Teams, SharePoint, Power Platform, Exchange Online, and Microsoft security and compliance center.* Strong understanding of automation, workflow optimization, and digital workplace strategy using Microsoft tools.* Hands-on experience implementing and maintaining patch management tools and practices across a diverse IT environment.* Excellent communication skills with the ability to translate technical solutions into business value.* Strong leadership skills with the ability to coach and develop technical staff.* Able to drive initiatives independently, manage competing priorities, and work under pressure in a fast-paced environment.* Strong problem-solving, analytical thinking, and project management skills.* Familiarity with IT security standards, best practices, and regulatory compliance.* Experience managing IT budgets and procurement processes.* ITIL or other IT Service Management certification is a plus.* Microsoft certifications (e.g., MS-900, MS-700, PL-100, PL-200) are highly desirable.