Associate Specialist, IT Operations

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

TNG Digital Sdn Bhd is seeking an Associate Specialist, IT Operations in Kuala Lumpur to manage device provisioning, AD/Azure, and Intune deployments. The role focuses on enterprise-grade IT operations and security, delivering reliable endpoint management and policy enforcement.

You will oversee a team, coordinate patching, and optimize Microsoft 365 usage while staying current with Microsoft roadmap updates and security practices.

Qualifications

• Bachelor's degree required in an IT-related field.
• 5+ years of IT operations experience, with leadership/senior technical exposure.
• Strong hands-on Microsoft Intune and Azure AD experience.
• Experience with Windows Autopilot and macOS provisioning tools.
• Proficiency in Microsoft 365 suite, security and compliance tools.
• Understanding of IT security standards and regulatory compliance.
• Excellent communication and leadership skills.

Responsibilities

• Manage user desktops, notebooks, mobile devices, and workstation asset inventory.
• Oversee device enrollment and baseline image deployment.
• Lead and optimize laptop provisioning via Windows Autopilot and Apple Business Manager/Jamf.
• Administer Active Directory users and group policies; manage Azure AD lifecycles.
• Implement Intune for device enrollment, MDM, compliance, and endpoint protection.
• Conduct access reviews and ensure regulatory compliance.
• Develop IT support processes and operational policies.
• Direct IT staff to maintain high performance and timely project delivery.
• Coordinate patch management across endpoints and servers.
• Drive adoption of Microsoft 365 tools and new features across the org.
• Engage with business units to identify improvement opportunities.

Skills

Intune

Azure AD

Autopilot

macOS provisioning

Active Directory

Microsoft 365

Power Automate

SharePoint

Teams

Leadership

Education

Bachelor's degree in Computer Science, IT or related field

Tools

Apple Business Manager

Jamf

Job description

# Associate Specialist, *IT Operations*Kuala Lumpur, MalaysiaPermanent#### Duties & Responsibilities* Manage user desktops, notebooks, mobile devices, and workstation asset inventory.* Manage new computer setup with DLP configuration and standard baseline image.* Oversee and improve staff laptop auto-provisioning processes, including Windows Autopilot and macOS enrollment to streamline deployment.* Administer and maintain Microsoft Active Directory users and group policies.* Manage and automate user provisioning through Azure AD / Entra ID, ensuring accurate access control and lifecycle management.* Implement and maintain Microsoft Intune for device enrollment, mobile device management (MDM), compliance enforcement, and endpoint protection.* Manage user access reviews, ensuring timely reporting and compliance.* Develop, document, and implement IT support processes and operational policies.* Lead and manage a team of IT professionals, providing clear direction and support to maintain high team performance.* Conduct regular system audits and health checks to identify issues, ensure compliance, and implement preventive/corrective actions.* Oversee onboarding/offboarding processes and system access lifecycle management.* Manage and oversee patch management processes, ensuring timely updates for operating systems, applications, and third-party software across all endpoints and servers.* Continuously evaluate and optimize the use of the Microsoft 365 ecosystem, including Copilot, Power Automate, Stream, OneDrive, SharePoint, Teams, and other collaboration tools.* Stay updated on Microsoft’s latest digital workplace offerings and proactively identify opportunities for internal adoption and productivity gains.* Act as the internal subject matter expert for Microsoft-related collaboration tools and lead organization-wide improvement initiatives.* Engage with business units to understand pain points and propose technology-driven collaboration solutions.* Coordinate with vendors, manage licenses, and monitor the effectiveness of collaboration solutions in use.#### Requirements* Bachelor's degree in Computer Science, Information Technology, or related field.* 5+ years of experience in IT operations, (preferred, 1-3 years in a leadership or senior technical role)* Strong hands-on experience with Microsoft Intune, including device compliance policies, application deployment, and conditional access.* Prior experience with Windows Autopilot and macOS provisioning tools (e.g., Apple Business Manager, Jamf) to support zero-touch deployments.* Proven experience managing Azure AD / Entra ID environments, including user provisioning, access control, and identity governance.* Deep technical proficiency in hardware, networking, endpoint management, and infrastructure services.* Proven experience with Microsoft 365 suite, especially in Teams, SharePoint, Power Platform, Exchange Online, and Microsoft Security and Compliance Center.* Strong understanding of automation, workflow optimization, and digital workplace strategy using Microsoft tools.* Hands-on experience implementing and maintaining patch management tools and practices across a diverse IT environment.* Excellent communication skills with the ability to translate technical solutions into business value.* Strong leadership skills with the ability to coach and develop technical staff.* Able to drive initiatives independently, manage competing priorities, and work under pressure in a fast-paced environment.* Strong problem-solving, analytical thinking, and project management skills.* Familiarity with IT security standards, best practices, and regulatory compliance.* Experience managing IT budgets and procurement processes.* ITIL or other IT Service Management certification is a plus.* Microsoft certifications (e.g., MS-900, MS-700, PL-100, PL-200, MD-102, AZ-104) are highly desirable.* Microsoft certifications (e.g., MS-900, MS-700, PL-100, PL-200) are highly desirable.