Senior Specialist, IoT Solution Retail

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Optical benefits

Insurance coverage

Flexible hours

Staff subsidies

Smart casual attire

Parental leave

Transit access

Job summary

U Mobile Sdn Bhd is seeking a Senior Specialist to lead IoT solution retail strategies, focusing on merchant solutions and partner collaboration. You will drive product performance, optimize feature backlogs, and work with internal and external teams to deliver compelling customer experiences.

The role requires 8–10+ years in product or commercial strategy within TELCO, FinTech, SaaS or POS sectors, with strong stakeholder management and cross‑functional leadership.

Qualifications

• Bachelor’s degree in Business, Computer Science, Telecommunications, Engineering or related field.
• MBA is an added advantage.
• 8–10+ years in Product/Portfolio Management or Commercial Strategy in TELCO/FinTech/SaaS/POS.

Responsibilities

• Lead performance, growth and commercial success of merchant solutions with internal teams and partners.
• Track product performance, backlog, and coordinate improvements with vendors and internal teams.
• Analyze merchant segments (F&B, retail SMEs, multi-outlet, enterprises) for growth opportunities.
• Collaborate with Enterprise Sales/Marketing on campaigns, pricing and channel plans.
• Manage hardware distributors, software providers and connectivity partners; oversee SLAs and service quality.

Skills

Stakeholder management

Cross-functional leadership

Digital product growth

Education

Bachelor’s degree in business/CS/telecom/engineering

MBA (added advantage)

Job description

Closing Date : 31/12/2026

Senior Specialist, IoT Solution Retail

** For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

Lead the performance, growth and commercial success of U Mobile’s merchant solutions by working with internal teams and external partners to deliver strong products, services and customer experiences.

The Day-to-Day Activities

Manage the merchant solutions portfolio by tracking product performance, maintaining the feature backlog, and coordinating software and hardware improvements with internal teams and partners.

Analyse merchant segments, including F&B, retail SMEs, multi-outlet businesses and enterprises, to identify growth opportunities and develop relevant solutions.

Work with Enterprise Sales and Marketing on campaigns, sales support, pricing, promotions and channel plans to grow merchant acquisition and adoption.

Manage hardware distributors, software providers and connectivity partners; monitor service agreements, resolve delivery issues and maintain end-to-end service quality.

Track onboarding, activation, customer satisfaction, churn and commercial performance to identify gaps and recommend improvements that grow revenue and merchant lifetime value.

About You

Bachelor’s Degree in Business, Computer Science, Telecommunications, Engineering or a related field. An MBA is an added advantage.

8–10+ years of experience in Product Management, Portfolio Management or Commercial Strategy within Telecommunications, FinTech, SaaS or Point-of-Sale (POS) industries.

Experience managing and growing B2B or SME-focused digital products, bundles or multi-vendor business platforms.

Experience driving digital transformation and omni-channel initiatives.

Strong stakeholder management and cross-functional leadership skills.

About You

Bachelor’s Degree in Business, Computer Science, Telecommunications, Engineering or a related field. An MBA is an added advantage. 8–10+ years of experience in Product Management, Portfolio Management or Commercial Strategy within Telecommunications, FinTech, SaaS or Point-of-Sale (POS) industries. Experience managing and growing B2B or SME-focused digital products, bundles or multi-vendor business platforms. Experience driving digital transformation and omni-channel initiatives. Strong stakeholder management and cross-functional leadership skills.

Employment Type: Permanent

Min. Education: Bachelor's Degree

Industry: IT / Science & Technology,Other Industries,TELCO

Spoken Language: Malay, English