Senior On-Site Data Center Engineer

Crossroad Solutions; Putrajaya; On-site; MYR 89,000 - 167,000; Full time

Job summary

Crossroad Solutions Sdn Bhd in Malaysia is seeking an experienced Resident Engineer to be based on-site, providing day-to-day operational support, maintenance, and troubleshooting for a mixed enterprise infrastructure environment including network, server, storage, security, and middleware platforms.

As the primary on-site technical contact, you will coordinate incident response with vendors, perform health checks, manage backups and DR testing, and ensure SLA compliance while contributing to

Qualifications

• Diploma/degree in IT, computer engineering or related field.
• 3–5 years hands-on data center operations or on-site engineer experience.
• Experience with enterprise server platforms (x86, SPARC/Unix), especially H3C and Oracle server hardware.
• Experience with SAN storage and SAN switching (Brocade, NetApp, or equivalent).
• Familiarity with network switching and load balancing concepts (H3C, HAProxy or equivalent).
• Exposure to firewall/UTM and web application firewall administration (Stormshield, or equivalent).
• Understanding of middleware/application server platforms (JBoss/Red Hat Runtimes) is an advantage.
• Experience with backup and recovery solutions (Veritas NetBackup, tape libraries) is an advantage.
• Basic database administration exposure (MySQL) preferred.
• Knowledge of virtualization/cluster management (H3C UIS, Veritas InfoScale) is an advantage.

Responsibilities

• Provide first-line and second-line technical support for all data center hardware and software assets listed in the supported inventory.
• Perform daily health checks, monitoring, and preventive maintenance on servers, storage, network, and security appliances.
• Log, triage, and manage incidents/service requests through to resolution, escalating to OEM/vendor support as required.
• Coordinate hardware break-fix activities, including parts replacement, firmware/patch upgrades, and vendor dispatch coordination.
• Support backup and disaster recovery operations, including tape library and backup storage management.
• Maintain configuration, asset, and change records for all supported systems.
• Assist with capacity planning, patch management, and periodic DR/failover testing.
• Prepare and submit regular status, incident, and maintenance reports to the client and management.
• Ensure compliance with SLA commitments and change management/ITIL processes.

Skills

Troubleshooting

Communication

On-site autonomy

Vendor coordination

Incident response

Education

Diploma/Degree in IT or Computer Engineering

Tools

H3C hardware

Oracle server hardware

NetApp storage

Dell EMC storage

Stormshield firewall

Red Hat

Veritas NetBackup/InfoScale

MySQL

VMware

Job description

Crossroad Solutions Sdn Bhd in Malaysia is seeking an experienced Resident Engineer to be based on-site, providing day-to-day operational support, maintenance, and troubleshooting for a mixed enterprise infrastructure environment including network, server, storage, security, and middleware platforms.

As the primary on-site technical contact, you will coordinate incident response with vendors, perform health checks, manage backups and DR testing, and ensure SLA compliance while contributing to