Senior Salesforce Business Analyst

EPAM Systems; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Online courses and libraries

Mentoring programs

Partial grants of certification

Experience exchange with colleagues

Job summary

EPAM Systems Inc is seeking a Senior Salesforce Business Analyst to lead discovery, translate business needs into clear specs, and design practical Salesforce solutions across integrations and downstream systems.

You will drive stakeholder workshops, map processes, and prioritize requirements, while drafting user stories and acceptance criteria for end-to-end Salesforce implementations. Strong communication and Agile delivery are essential for success.

Qualifications

• Salesforce data model, security and sharing knowledge, plus Flow and declarative automation.
• Ability to run discovery independently and translate ambiguous needs into clear outcomes.
• Strong stakeholder management and communication with senior partners.

Responsibilities

• Lead stakeholder workshops, process mapping, and requirements prioritization.
• Translate needs into user stories, acceptance criteria, and functional specs.
• Design end-to-end Salesforce solutions across data model, security, automation, and UX.
• Recommend declarative or programmatic approaches and document rationale.
• Trace cross-system issues across Salesforce and integrations to identify root causes.
• Lead UAT planning and execution for end-to-end scenarios.
• Support release readiness including sandbox strategy, deployment planning, and data migration validation.

Job description

We are seeking a Senior Salesforce Business Analyst. You lead discovery, translate business needs into clear specs and design practical Salesforce solutions that work across integrations and downstream systems. You dig into setup, data and APIs to find root causes, then guide delivery through UAT and release readiness.ResponsibilitiesLead stakeholder workshops, process mapping, and requirements prioritizationTranslate needs into user stories, acceptance criteria, process flows, and functional specificationsDesign end-to-end Salesforce solutions across data model, security, automation, and user experienceRecommend declarative or programmatic approaches and document the rationaleTrace cross-system issues across Salesforce, integrations, and downstream platforms to confirm root causeBuild and configure Salesforce components to accelerate delivery when appropriateLead user acceptance testing (UAT) planning and execution for end-to-end scenariosSupport release readiness including sandbox strategy, deployment planning, and data migration validationRequirementsSalesforce expertise across data model, security and sharing, Flow and declarative automationBusiness analysis capability to run discovery independently and shape ambiguous needs into clear outcomesStakeholder management skills with confidence engaging senior business partnersSolution design experience spanning Salesforce and integrated systems, including integration patterns and system-of-record decisionsTechnical literacy in Apex, Salesforce Object Query Language (SOQL) and Lightning Web Components (LWC) to read and review code and collaborate with engineersAgile delivery experience using tools such as Jira or Azure DevOpsClear communication in written specs, diagrams and concise status updatesComfort working beyond Salesforce using tools such as Visual Studio Code and API clients like Postman, and learning unfamiliar platforms quicklyNice to haveExposure to Salesforce CPQ, Revenue Cloud, Agentforce or Salesforce AI capabilitiesIntegration experience with MuleSoft, platform events and authentication patternsExperience with DocuSign Contract Lifecycle Management (CLM)We offerBy choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023.Employee ideas are the main driver of our business. We have a very supportive environment where your voice mattersYou will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practicesWe offer a transparent career path and an individual roadmap to engineer your future & accelerate your journeyAt EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with usLife at EPAMEPAM is a leader in the fastest-growing segment (product development/digital platform engineering) of the IT industry. We acquired Just-BI in 2021 to reinforce our leading position as a global Business Intelligence services provider and have been growing rapidly. With a talented multinational team, we provide data and analytics expertiseWe are currently involved in end-to-end BI design and implementation projects in major national and international companies. We are proud of our entrepreneurial start-up culture and are focused on investing in people by creating continuous learning and development opportunities for our employees who deliver engineering excellence for our clients