Senior Salesforce Business Analyst

EPAM Systems; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

EPAM Systems Inc in Malaysia seeks a Senior Salesforce Business Analyst to lead discovery, translate business needs into clear specifications, and design practical Salesforce solutions that work across integrations and downstream systems.

You will guide delivery through UAT and release readiness, map processes, write user stories and acceptance criteria, and ensure scalable data models, security and automation patterns. Strong communication with senior stakeholders is essential.

Qualifications

• Lead discovery and translate business needs into clear specs.
• Design end-to-end Salesforce solutions across data model, security, automation, and UX.

Responsibilities

• Lead stakeholder workshops and prioritize requirements.
• Translate needs into user stories, acceptance criteria, and process flows.
• Design Salesforce solutions across data model, security, automation, and UX.
• Recommend declarative vs programmatic approaches with rationale.
• Trace cross-system issues across Salesforce and integrations.
• Configure Salesforce components to accelerate delivery when appropriate.
• Lead UAT planning and execution for end-to-end scenarios.
• Support release readiness including sandbox strategy and data migration validation.

Skills

Salesforce expertise

Discovery facilitation

Stakeholder management

UAT planning

Agile delivery

SOQL

LWC

Apex

Jira

Azure DevOps

Postman

MuleSoft

DocuSign CLM

Tools

Visual Studio Code

Postman

Jira

Azure DevOps

MuleSoft

DocuSign CLM

Job description

We are seeking a Senior Salesforce Business Analyst . You lead discovery, translate business needs into clear specs and design practical Salesforce solutions that work across integrations and downstream systems. You dig into setup, data and APIs to find root causes, then guide delivery through UAT and release readiness.

Responsibilities

• Lead stakeholder workshops, process mapping, and requirements prioritization
• Translate needs into user stories, acceptance criteria, process flows, and functional specifications
• Design end-to-end Salesforce solutions across data model, security, automation, and user experience
• Recommend declarative or programmatic approaches and document the rationale
• Trace cross-system issues across Salesforce, integrations, and downstream platforms to confirm root cause
• Build and configure Salesforce components to accelerate delivery when appropriate
• Lead user acceptance testing (UAT) planning and execution for end-to-end scenarios
• Support release readiness including sandbox strategy, deployment planning, and data migration validation

Requirements

• Salesforce expertise across data model, security and sharing, Flow and declarative automation
• Business analysis capability to run discovery independently and shape ambiguous needs into clear outcomes
• Stakeholder management skills with confidence engaging senior business partners
• Solution design experience spanning Salesforce and integrated systems, including integration patterns and system-of-record decisions
• Technical literacy in Apex, Salesforce Object Query Language (SOQL) and Lightning Web Components (LWC) to read and review code and collaborate with engineers
• Agile delivery experience using tools such as Jira or Azure DevOps
• Clear communication in written specs, diagrams and concise status updates
• Comfort working beyond Salesforce using tools such as Visual Studio Code and API clients like Postman, and learning unfamiliar platforms quickly
• Nice to have Exposure to Salesforce CPQ, Revenue Cloud, Agentforce or Salesforce AI capabilities
• Integration experience with MuleSoft, platform events and authentication patterns
• Experience with DocuSign Contract Lifecycle Management (CLM)