Senior Sales Coordinator (RM 3,500-5,000)

OMM Graphic Sdn Bhd; Selangor; On-site; MYR 39,000 - 61,000; Full time

Job summary

OMM Graphic Sdn Bhd in Malaysia is seeking a Sales Coordinator to lead and support the customer service team in daily operations.

You will handle order processing, tracking, and delivery coordination while working with production, operations and logistics to ensure timely delivery. You will also monitor KPIs and coach team members, driving continuous improvement in service quality.

Qualifications

• Lead and support the customer service team on daily operations
• Order processing, order tracking, and delivery coordination
• Act as the main escalation point for customer complaints and urgent issues
• Coordinate closely with production, operations, and logistics teams to ensure timely delivery
• Monitor and improve KPIs such as order accuracy, on-time delivery, and response time
• Train, coach, and develop team members to enhance performance
• Review and improve customer service processes and workflows
• Ensure compliance with company policies and quality standards

Responsibilities

• Oversee daily customer service operations and assist team as needed
• Ensure accurate order processing, tracking and on-time delivery coordination
• Serve as escalation point for urgent customer issues and complaints
• Collaborate with production, operations and logistics to secure timely deliveries
• Monitor KPIs and implement improvements for service levels
• Coach and develop team members to raise performance and engagement
• Review and optimize customer service workflows to meet policy and quality standards

Job description

Lead and support the customer service team on daily operations

Order processing, order tracking, and delivery coordination

Act as the main escalation point for customer complaints and urgent issues

Coordinate closely with production, operations, and logistics teams to ensure timely delivery

Monitor and improve KPIs such as order accuracy, on-time delivery, and response time

Train, coach, and develop team members to enhance performance

Review and improve customer service processes and workflows

Ensure compliance with company policies and quality standards

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a sales coordinator?
• Do you have order processing experience?
• Do you have customer service experience?