Senior Retail Sales Lead — Customer Experience & Growth

Crocs; Kuala Lumpur; Vor Ort; MYR 24.000 - 36.000; Vollzeit

Zusammenfassung

Crocs in Malaysia is seeking a Senior Retail Sales Associate to deliver exceptional service to our customers, educate them about Crocs products, and support store goals in a fast paced environment across Kuala Lumpur.

The successful candidate will have at least 3 years of retail experience, fluent English (other languages a plus), be flexible for rotating shifts including nights and holidays, and possess basic computer skills and POS familiarity; Crocs promotes equal opportunity and team

Qualifikationen

• Must have strong communication skills in English and customer-facing experience.
• Minimum 3 years of working experience in retail is preferred.
• Willingness to work rotating shifts, including nights, Saturdays, Sundays and public holidays.

Aufgaben

• Deliver outstanding service to Crocs customers using the store's service standards.
• Contribute to a positive team environment and share ideas and concerns.
• Assist in multiple store departments including customer service, product knowledge, visual presentation and stock room management.
• Support daily retail operations such as POS system management, stock replenishment, pricing and promotions, and maintaining store cleanliness.
• Lead by example with sales-driven techniques and collaborate with Store Management to improve KPIs.
• Adhere to Crocs Asset Protection policies including shrinkage prevention and inventory controls.

Kenntnisse

Fluent in English

Retail experience

Customer service

Ausbildung

O Level or above

Tools

POS system

Microsoft Word

Excel

Jobbeschreibung

Crocs in Malaysia is seeking a Senior Retail Sales Associate to deliver exceptional service to our customers, educate them about Crocs products, and support store goals in a fast paced environment across Kuala Lumpur.

The successful candidate will have at least 3 years of retail experience, fluent English (other languages a plus), be flexible for rotating shifts including nights and holidays, and possess basic computer skills and POS familiarity; Crocs promotes equal opportunity and team