Retail Experience Specialist — Service & Sales Pro

Crocs, Inc.; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Crocs is seeking a Sales Associate in Kuala Lumpur to deliver exceptional customer service and support store operations. You will educate customers about products, participate in in-store promotions, and help the team meet company goals while growing with a global brand.

The role requires 1–2 years of retail experience, fluency in English, and the ability to work flexible shifts including nights and weekends. Basic computer skills and POS operation are essential.

Qualifications

• Must be 18 years or older.
• At least SPM / O Level or above.
• Minimum 1–2 years of working experience, preferably in retail.
• Fluent in English; proficiency in other languages is a plus.
• Willing to work on rotational shifts including nights, weekends and public holidays.
• Basic computer proficiency (Word, Excel, Email) and able to operate POS systems.

Responsibilities

• Deliver outstanding service to customers using Crocs service model.
• Contribute to a positive team environment and share ideas and concerns.
• Learn and assist in various store departments including consumer service, product knowledge and merchandising.
• Support daily retail operations: POS, stock replenishment, pricing/markdowns, loyalty programs, store cleanliness, recovery standards.
• Lead by example and collaborate with Store Management to improve sales KPIs.
• Adhere to Crocs Asset Protection policies and inventory controls.

Skills

Fluent in English

Education

SPM / O Level or above

Tools

POS system

Job description

Crocs is seeking a Sales Associate in Kuala Lumpur to deliver exceptional customer service and support store operations. You will educate customers about products, participate in in-store promotions, and help the team meet company goals while growing with a global brand.

The role requires 1–2 years of retail experience, fluency in English, and the ability to work flexible shifts including nights and weekends. Basic computer skills and POS operation are essential.