Retail Sales Associate — Create standout customer experiences

Crocs; Johor; On-site; MYR 24,000 - 30,000; Full time

Job summary

Crocs, Inc. in Malaysia seeks a Sales Associate to deliver world-class service, educate customers about our products, and support store goals. You will engage shoppers with Crocs' CHARM service, assist in promotions, and help maintain visual standards.

The role requires 1–2 years of retail experience, fluent English, and the ability to work rotating shifts, including nights and holidays. Basic computer skills and POS familiarity are expected, with growth opportunities within a global brand.

Qualifications

• Must be 18 years or older.
• At least SPM or O Level or above.
• 1–2 years of retail experience preferred.
• Fluent in English; additional languages are a plus.
• Flexible to work on rotating shifts including nights, Saturdays, Sundays and public holidays.
• Basic computer skills and ability to operate a retail POS system.

Responsibilities

• Deliver outstanding service to customers using the CHARM service model.
• Proactively contribute to a positive team environment with ideas and feedback.
• Learn and assist in departments such as consumer service, product knowledge, visual presentation and stock room management.
• Support daily retail operations including POS management, stock replenishment, pricing, markdowns and promotions.
• Lead by example to improve personal KPIs through sales-driven techniques.
• Adhere to Asset Protection policies and inventory control procedures.

Skills

Customer service

Sales skills

Retail experience

Fluent English

Education

SPM/O Level or above

Tools

POS system

MS Word/Excel

Email

Job description

Crocs, Inc. in Malaysia seeks a Sales Associate to deliver world-class service, educate customers about our products, and support store goals. You will engage shoppers with Crocs' CHARM service, assist in promotions, and help maintain visual standards.

The role requires 1–2 years of retail experience, fluent English, and the ability to work rotating shifts, including nights and holidays. Basic computer skills and POS familiarity are expected, with growth opportunities within a global brand.