Senior Retail Planning Tech Engineer – SQL & Automation

SWAROVSKI GLOBAL BUSINESS SERVICES ASIA SDN BHD; Malaysia; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work options

Volunteer leave

Employee discounts

Job summary

Swarovski Global Business Services Asia Sdn Bhd is seeking a Senior Technical Engineer for Retail Planning & Merchandising. You will own the technical health and operational readiness of the Retail Planning service, troubleshoot SQL Server/SSAS, read/write stored procedures, and monitor jobs with Splunk and Windows Scheduler.

You will provide 1st/2nd line support, coordinate vendor escalations, and drive automation across SAP/IBP and data flows, with a focus on continuous service improvement in

Qualifications

• Degree in computer science, information technology, software engineering, or comparable qualification.
• 7+ years in enterprise application or data-platform engineering with strong SQL Server experience.
• Solid experience in SQL Server administration, T-SQL development, stored procedures, views, functions, indexing, and performance tuning.
• Strong knowledge of SQL Server Analysis Services (SSAS), Windows Server environments, and batch processing operations.
• Experience monitoring and supporting enterprise applications using tools such as Splunk, scheduling platforms, logs, and alerting systems.
• Excellent communication skills and ability to work independently while managing multiple priorities in a fast-paced environment.
• A proactive mindset with a continuous improvement focus on automation, operational excellence, and service quality.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and data-related issues.

Responsibilities

• Own the end-to-end technical health, availability and operational readiness of the Retail Planning & Merchandising service, today for the Retail Planning solution from the software vendor Aptean
• Troubleshoot SQL Server databases and Analysis Services, including connectivity, permissions, processing and performance
• Be able to read, write, maintain and troubleshoot SQL Server stored procedures, views, functions and data-processing logic
• Monitor and recover daily and weekly jobs using Windows Task Scheduler, Splunk, logs and alerts
• Provide 1st and 2nd-level support, root-cause analysis and vendor escalation for critical or recurring incidents
• Support MFP/OTB, Allocation, Forecasting, Replenishment, Assortment Planning, Events and user administration and establish a reasonable process knowledge
• Write technical specifications or coordinate with software vendor for business change requests
• Trace and resolve data-flow issues across connected systems such as SAP ERP, SAP BW, SAP IBP, GCP, Anaplan
• Coordinate upgrades, releases, testing, system copies, housekeeping and data-purge activities
• Maintain technical documentation, monitoring, recovery procedures and reusable support knowledge
• Drive automation, performance optimization, data quality and continuous service improvement
• Be flexible for new planning platform assessment, implementation and rollout

Skills

Communication skills

Analytical thinking

Proactive mindset

Multitasking ability

Education

Degree in IT / Computer Science

Tools

SQL Server

T-SQL

SSAS

Windows Server

Splunk

Task Scheduler

Job description

Swarovski Global Business Services Asia Sdn Bhd is seeking a Senior Technical Engineer for Retail Planning & Merchandising. You will own the technical health and operational readiness of the Retail Planning service, troubleshoot SQL Server/SSAS, read/write stored procedures, and monitor jobs with Splunk and Windows Scheduler.

You will provide 1st/2nd line support, coordinate vendor escalations, and drive automation across SAP/IBP and data flows, with a focus on continuous service improvement in