Senior Technical Engineer, Retail Planning & Merchandising

Swarovski; Kuala Lumpur; Hybrid; MYR 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid work options

Exclusive employee discounts

Volunteer leave

Employee assistance program

Career development

Job summary

Swarovski in Bandar Bayan Baru, Malaysia seeks a Senior Technical Engineer for Retail Planning & Merchandising. You will own the technical health, troubleshoot SQL Server/SSAS, and support end-to-end data processes across SAP/ERP ecosystems, enabling reliable planning and replenishment operations.

Ideal candidates bring 7+ years in enterprise data-platform engineering, strong SQL Server and SSAS skills, and a proactive approach to automation and continuous improvement.

Qualifications

• 7+ years in enterprise application or data-platform engineering.
• Strong hands-on SQL Server experience and support of business-critical integrated services.
• Solid experience in SQL Server administration, T-SQL development, stored procedures, views, indexing and performance tuning.
• Strong knowledge of SQL Server Analysis Services (SSAS), Windows Server environments and batch processing operations.
• Experience monitoring and supporting enterprise applications using tools such as Splunk and scheduling platforms.
• Excellent communication skills and ability to work independently while managing multiple priorities in a fast-paced environment.
• A proactive mindset with a continuous improvement focus on automation, operational excellence, and service quality.

Responsibilities

• Own end-to-end technical health, availability and operational readiness of the Retail Planning & Merchandising service.
• Troubleshoot SQL Server databases and SSAS including connectivity, permissions, processing and performance.
• Read, write, maintain and troubleshoot SQL Server stored procedures, views, functions and data-processing logic.
• Monitor and recover daily and weekly jobs using Windows Task Scheduler, Splunk, logs and alerts.
• Provide 1st and 2nd-level support, root-cause analysis and vendor escalation for incidents.
• Support MFP/OTB, Allocation, Forecasting, Replenishment, Assortment Planning, Events and user administration.
• Write technical specifications or coordinate with software vendor for business change requests.
• Trace and resolve data-flow issues across SAP ERP, SAP BW, SAP IBP, GCP, Anaplan.
• Coordinate upgrades, releases, testing, system copies, housekeeping and data-purge activities.
• Maintain technical documentation, monitoring, recovery procedures and reusable knowledge.
• Drive automation, performance optimization, data quality and continuous service improvement.

Skills

SQL Server

T-SQL

Stored procedures

Views

Data indexing

Performance tuning

SSAS

Windows Server

Batch processing

Splunk

Automation

Monitoring tools

Data quality

Communication

Problem solving

Education

Degree in computer science or equivalent

Tools

Aptean

SAP ERP

SAP BW

SAP IBP

GCP

Anaplan

Splunk

Job description

Swarovski in Bandar Bayan Baru, Malaysia seeks a Senior Technical Engineer for Retail Planning & Merchandising. You will own the technical health, troubleshoot SQL Server/SSAS, and support end-to-end data processes across SAP/ERP ecosystems, enabling reliable planning and replenishment operations.

Ideal candidates bring 7+ years in enterprise data-platform engineering, strong SQL Server and SSAS skills, and a proactive approach to automation and continuous improvement.