Senior Retail Operations & Staff Development Lead

Private Advertiser; Subang Jaya; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Performance incentives

Staff discounts on retail products

Job summary

Katrin BJ Sdn Bhd in Subang Jaya, Selangor, invites an experienced Senior Retail Support Executive to bridge head office operations with store execution, ensuring consistent service delivery, compliance, and performance across our retail network.

You will support store managers, monitor performance, manage inventory, train staff, and contribute to promotional campaigns and store standards, while aligning with company-wide initiatives.

Qualifications

• 3-5 years of experience in retail management, store operations or retail support functions.
• Diploma or degree qualification in Business Management, Retail Management or related field is advantageous.

Responsibilities

• Provide comprehensive operational support to assigned retail stores, ensuring adherence to company policies, procedures and standards.
• Monitor store performance metrics including sales, inventory management, stock accuracy and customer service standards.
• Conduct regular store visits to assess operational compliance, store conditions, visual merchandising and staff performance.
• Support store managers in implementing company strategies, promotional campaigns and new initiatives at store level.
• Identify operational challenges and inefficiencies, working collaboratively with store teams to develop and implement solutions.
• Provide coaching, mentoring and training support to store staff to enhance their skills and performance capabilities.
• Manage inventory control processes, including stock audits, stocktake preparation and reconciliation of discrepancies.
• Assist in the recruitment, onboarding and performance management of retail store personnel.
• Liaise between head office departments and stores to ensure effective communication and timely resolution of issues.
• Prepare reports on store performance, operational issues and recommendations for improvement.
• Support the implementation of visual merchandising standards and store layout optimisation.
• Contribute to the development and maintenance of operational documentation, templates and best practice guidelines.

Education

Diploma or degree qualification in Business Management, Retail Management or related field

Job description

Katrin BJ Sdn Bhd in Subang Jaya, Selangor, invites an experienced Senior Retail Support Executive to bridge head office operations with store execution, ensuring consistent service delivery, compliance, and performance across our retail network.

You will support store managers, monitor performance, manage inventory, train staff, and contribute to promotional campaigns and store standards, while aligning with company-wide initiatives.