Store Supervisor: Lead Operations & Customer Experience

Ketton Facility Management Sdn Bhd; Serendah; On-site; Full time

Benefits offered by this job

Career progression

Training programmes

Staff discounts

Collaborative environment

Exposure to diverse operations

Performance-based incentives

Job summary

Ketton Facility Management Sdn Bhd is seeking an experienced Store Executive / Supervisor to join our Serendah, Selangor team. This full-time position oversees daily store operations, leads a team, and drives sales while maintaining high service and store standards.

You will report to senior management and play a key role in achieving operational and commercial objectives through effective receiving, stock control and merchandising.

Qualifications

• Minimum 2–3 years’ experience in retail store management or supervision.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Receiving: plan schedules, verify documents, manage shortages and damages.
• Storage: allocate locations by material characteristics and turnover.
• Issuance and dispatch: supervise picking, packing and handovers.
• Inventory control: reconcile stock with system records.
• Stocktakes and variances: conduct counts and investigate discrepancies.
• Replenishment: monitor shortages and set reorder points.
• Safety and housekeeping: keep areas clean and safe.
• Exception management: document issues and drive corrective actions.
• Reporting and improvement: submit inventory and process reports.

Skills

Leadership

Team management

Communication

Customer service

Organisational skills

Attention to detail

Merchandising

Visual display

Flexibility

Education

Diploma or Bachelor's degree in Business/Retail Management

Job description

Ketton Facility Management Sdn Bhd is seeking an experienced Store Executive / Supervisor to join our Serendah, Selangor team. This full-time position oversees daily store operations, leads a team, and drives sales while maintaining high service and store standards.

You will report to senior management and play a key role in achieving operational and commercial objectives through effective receiving, stock control and merchandising.