Senior Relationship Manager

AFFIN Group; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

AFFIN Group seeks a proactive banking professional to manage SME portfolios, drive profitability, and maintain strong client relationships. You will monitor credit risk, ensure efficient credit processing, and coordinate with branches to optimise service delivery.

The role requires experience in marketing and credit processing, and fluency in Bahasa Malaysia and English. Strong communication, risk awareness and customer focus are essential in this on-site Kuala Lumpur position.

Qualifications

• Degree in Accounting, Finance, Banking, Business or Economics.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English (oral and written).
• Good public speaking and presentation skills.
• Knowledge of SME banking policies and country trends.

Responsibilities

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.
• Ensure promptness and quality of credit processing.
• Monitor overdue accounts to prevent NPLs.
• Provide customer level information to relevant parties.
• Facilitate the drawdown of facilities.
• Identify and establish a high-value client base.
• Coordinate with branches to maximise process efficiency and customer satisfaction.
• Act as Backup Compliance Coordinator for AML guidelines.
• Champion ORM activities and report operational defects.

Skills

Bahasa Malaysia

English language

Public speaking

Customer relationship

Education

Bachelor's degree in Accounting/Finance/Banking/Business/Economics

Tools

RCSA

KCS

KRI

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM's document policy and Bank's Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non - Compliance [SNC] events) via Loss Event Database (LED) in timely manner.
• Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
• Undertake additional responsibilities assigned by immediate superior as and when required
• Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
• Experienced in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall Bank's Credit, Operations and Product knowledge.
• Keep abreast with SME issues, policies and trends in the country.
• Basic business acumen and industry knowledge.